Customer Service Representative

TWO MEN AND A TRUCK®; Aiken (SC); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

401(k) retirement plan

Dental and vision insurance

Opportunities for career advancement

Performance based pay increase

Job summary

A moving services company in Aiken, SC is hiring a full-time customer service representative. In this role, you will provide excellent customer service on calls and inquiries, recommend moving services based on customer needs, and manage customer data input. Ideal candidates should have at least 1 year of relevant experience, a high school diploma or GED, and strong communication skills. The position offers a starting pay of $14.00 - $16.00 per hour, with opportunities for performance-based incentives and career advancement.

Qualifications

• At least 1 year of sales and/or customer service experience.
• Willing to submit to pre-employment background check and drug screen.
• Demonstrated integrity and commitment to company values.

Responsibilities

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services based on customer specifications.
• Input information into internal move software for estimates.

Skills

Excellent customer service skills

Effective listening and communication

Creative problem solving

Exceptional organization and time management

Ability to multi-task

Confidence to initiate customer contact

Strong team player

Education

High school diploma or GED

Associate’s degree in a related field preferred

Job description

Overview

TWO MEN AND A TRUCK® is NOW HIRING FULL-TIME enthusiastic, customer focused individuals! As a customer service representative, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

• Starting pay: $14.00 - $16.00 /hour (Depending on Experience)
• Opportunity for 90-day performance based pay increase
• Opportunity for performance based incentives for meeting goals
• Dental and vision insurance available
• 401(k) retirement plan available
• Opportunities for career advancement

Responsibilities

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

Requirements

• High school diploma or GED; associate’s degree in a related field preferred
• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Willing to submit to pre-employment background check and drug screen
• Creative problem solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Aiken, SC. The employer at this location is JSM Endeavors, LLC.