Customer Service Representative

TWO MEN AND A TRUCK®; Bloomington (IN); On-site; USD 23,419 - 31,684; Full time

Job summary

TWO MEN AND A TRUCK is seeking a Customer Service Representative in Bloomington, IN. The starting pay is $20 per hour plus incentives, with duties including person-to-person and phone consultations, cost estimates, and scheduling moves.

The CSR will deliver excellent service, drive sales, and support office operations while traveling to perform occasional off-site moves and inspections. This on-site role emphasizes customer satisfaction and teamwork at a hands-on moving services franchise.

Qualifications

• Requires a HS diploma or GED; associate degree preferred.
• At least 1 year of customer service or sales experience.

Responsibilities

• Provide move consultations by asking open-ended questions.
• Input data into Movers Who Care software to estimate costs and scheduling for moves.
• Make service recommendations based on customer needs.
• Ensure scheduling complies with federal, state, and local requirements.
• Prepare move-related paperwork daily.
• Handle unexpected issues and report to management.
• Prepare performance reports on sales goals and customer satisfaction.
• Assist with marketing activities and networking.
• Perform on-site inventory and moving inspections.
• Maintain a clean, professional office environment.
• Perform all other duties as assigned.
• Travel using a company vehicle and occasional overnight travel; Bloomington, Indiana franchise.

Skills

Customer service

Active listening

Communication skills

Problem solving

Attention to detail

Sales techniques

Initiating contact

Teamwork

Adaptability

Computer skills

Driver's license

Integrity

Safety conscious

Education

High school diploma or GED

Associates degree preferred

Tools

Movers Who Care software

Job description

Starting pay: $20 per hour + incentives

The Customer Service Representative (CSR) actively engages customers both via phone and in person to recommend, offer and sell services based on the customer’s needs. The objective of the CSR is to work with other staff to increase revenue, profitability and customer satisfaction through effective selling and customer service skills.

Responsibilities

• Provides professional move consultations over the phone or in person by asking open-ended, probing questions to determine customer requirements and expectations
• Input information into “Movers Who Care” software to estimate cost for customers, as well as scheduling requirements for movers, drivers, and trucks
• Makes recommendations based on customer’s needs on services and supplies available
• Comply with federal, state, and local legal requirements when scheduling moving services and staff
• Daily prepare all move-related paperwork and documents for the next day’s moves
• Professionally handle unexpected issues and provide timely feedback to customers and management
• Prepares performance reports for management to track sales goals (closing rates, margins, revenue, etc.), customer satisfaction and mystery shop data
• May participate in various marketing activities including networking, direct mail, and charitable move coordination
• Perform on-site inspections to obtain accurate inventory and moving
• Ensures office is maintained in a clean, organized, and professional manner
• All other duties as assigned

Education / Experience

• High school diploma or general education degree (GED) is required; associate's degree in related field preferred
• A minimum of one year of customer service and/or sales experience is required; knowledge of training/coaching preferred

Skills / Knowledge / Abilities

• Excellent customer service skills (helpful, friendly, and courteous)
• Effective listening and communication skills
• Ability to analyze and solve problems effectively
• Accurate; consistent attention to detail
• Demonstrated understanding and application of effective selling strategies and techniques
• Confidence to initiate customer contact, and comfortable asking for the sale
• Strong team player who works productively with a wide range of people and personalities
• Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
• Proficient computer, keyboarding, math, spatial, organizational and time management skills
• Ability to drive Company Vehicles while holding a Valid Driver’s license and clean driving record
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
• This position is considered safety sensitive and must be able to adhere to the policies in place throughout employment

This position will require travel using a company support vehicle to other franchises as needed. Work may also be performed in a Commercial Motor Vehicle to and from the office and customer’s location. Occasional overnight travel may be required.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Bloomington, Indiana. The employer at this location is Shunk Corporation.