Customer Service Representative

Larry Rosenthal & Associates, Inc.; San Diego (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Larry Rosenthal & Associates, Inc. is seeking a full-time Customer Service Representative to be based in San Diego, CA. The representative will address client inquiries and resolve customer issues while ensuring excellent satisfaction.

The ideal candidate should possess strong skills in customer service and communication, with the ability to work independently and collaboratively. A high school diploma is required, and prior customer-facing experience is preferred.

Qualifications

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction.
• Proficiency in managing Customer Experience and resolving client issues in real-time.
• Effective communication, interpersonal, and problem-solving abilities.

Responsibilities

• Handle client inquiries and resolve customer concerns.
• Ensure superior customer satisfaction through professional service.
• Document interactions accurately and manage customer accounts.

Skills

Customer Service

Customer Support

Customer Satisfaction

Communication Skills

Interpersonal Skills

Problem-Solving

Customer Experience Management

Education

High school diploma or equivalent

Tools

Customer Relationship Management (CRM) tools

Job description

Company Description

Larry Rosenthal & Associates, Inc., established in 1990 in Southern California, has been a trusted provider of top talent for professional, engineering, technical, IT, sales, and marketing roles. The firm is highly regarded for its expertise in sourcing advanced technical talent for the high-tech industry. With a robust network of professional partnerships, Larry Rosenthal & Associates specializes in dynamic fields such as Wireless, Aerospace & Defense, Big Data, Artificial Intelligence, and more. They are committed to meeting the recruitment needs of companies seeking exceptional and specialized talent to lead innovation in various industries.

Role Description

This is a full-time, on-site Customer Service Representative role located in San Diego, CA. The Customer Service Representative will handle client inquiries, resolve customer concerns, and ensure superior customer satisfaction. Responsibilities include providing professional and courteous service via phone, email, and in-person interactions, managing customer accounts, documenting interactions accurately, and collaborating with internal teams to address client needs effectively.

Qualifications

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Proficiency in managing Customer Experience and resolving client issues in real-time
• Effective communication, interpersonal, and problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Basic proficiency in relevant computer systems and customer relationship management tools
• Prior experience in a customer-facing role is highly desirable
• High school diploma or equivalent; additional education or certifications are a plus