Customer Service Representative

PM BIOMEDICAL; Santa Ana (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

PM BIOMEDICAL is seeking a full-time Customer Service Representative for their Santa Ana, CA location. In this role, you will handle customer inquiries, manage accounts, and process orders while ensuring outstanding customer satisfaction in the healthcare and medical equipment industry. Ideal candidates will possess strong communication skills, prior experience in customer service, and a high school diploma. Join our on-site team to contribute to an exceptional customer experience.

Qualifications

• Deliver exceptional Customer Service and Customer Satisfaction.
• Address customer inquiries effectively.
• Problem-solving to ensure positive Customer Experience.

Responsibilities

• Handle customer inquiries and provide support.
• Manage customer accounts and process orders.
• Collaborate with other departments to meet service goals.

Skills

Strong communication and interpersonal skills

Proficiency in Customer Support

Experience in ensuring a positive Customer Experience

Capability to maintain professionalism under pressure

Basic computer skills

Familiarity with customer service software

Collaborative team working

Education

High school diploma or equivalent

Additional certifications in customer service

Job description

Role Description

This is a full-time, on-site position for a Customer Service Representative located in Santa Ana, CA. The Customer Service Representative will handle customer inquiries, provide support for products and services, resolve issues, and ensure customer satisfaction. The role involves maintaining strong client relationships, addressing customer needs promptly, and contributing to an exceptional customer experience. Responsibilities also include managing customer accounts, processing orders, data entry, and collaborating with other departments to meet service goals.

Qualifications

• Strong communication and interpersonal skills to deliver exceptional Customer Service and Customer Satisfaction
• Proficiency in Customer Support and ability to address customer inquiries effectively
• Experience in ensuring a positive Customer Experience through problem-solving and relationship management
• Capacity to maintain professionalism and composure in high-pressure situations
• Basic computer skills and familiarity with customer service software or tools
• Prior Customer Service Representative experience in healthcare or medical equipment industries is a plus
• Ability to work collaboratively in an on-site team environment
• High school diploma or equivalent is required; additional certifications or education in customer service is preferred