Customer Experience Specialist (On-Site) - San Diego

Larry Rosenthal & Associates, Inc.; San Diego (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Larry Rosenthal & Associates, Inc. is seeking a full-time Customer Service Representative to be based in San Diego, CA. The representative will address client inquiries and resolve customer issues while ensuring excellent satisfaction.

The ideal candidate should possess strong skills in customer service and communication, with the ability to work independently and collaboratively. A high school diploma is required, and prior customer-facing experience is preferred.

Qualifications

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction.
• Proficiency in managing Customer Experience and resolving client issues in real-time.
• Effective communication, interpersonal, and problem-solving abilities.

Responsibilities

• Handle client inquiries and resolve customer concerns.
• Ensure superior customer satisfaction through professional service.
• Document interactions accurately and manage customer accounts.

Skills

Customer Service

Customer Support

Customer Satisfaction

Communication Skills

Interpersonal Skills

Problem-Solving

Customer Experience Management

Education

High school diploma or equivalent

Tools

Customer Relationship Management (CRM) tools

Job description

Larry Rosenthal & Associates, Inc. is seeking a full-time Customer Service Representative to be based in San Diego, CA. The representative will address client inquiries and resolve customer issues while ensuring excellent satisfaction.

The ideal candidate should possess strong skills in customer service and communication, with the ability to work independently and collaboratively. A high school diploma is required, and prior customer-facing experience is preferred.