Customer Service Representative

Beacon Hill; Rolling Meadows (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Beacon Hill is seeking a Customer Service Representative to join its client in Rolling Meadows, IL. This full-time, direct-hire role focuses on delivering high-quality customer support via phone coverage, accurate order entry, and logistics coordination.

This position is ideal for an early-career professional with strong customer service experience seeking a long-term career in a stable, people-focused organization.

Qualifications

• Associate's degree required or equivalent professional experience.
• Strong comfort with phone-based customer interaction and data entry.

Responsibilities

• Answer inbound customer calls and emails in a professional, service-oriented manner.
• Enter customer orders into the internal system using PDF purchase orders.
• Provide pricing, product availability, lead times, and order status information by phone.
• Manage logistics and backorders by tracking deliveries and communicating updates to customers.
• Look up parts and prepare quotes as part of logistics and order-support.
• Maintain accurate records related to orders, deliveries, invoices, and POD.
• Identify and resolve customer issues or discrepancies related to orders or shipments.
• Collaborate with Inside Sales and cross-functional teams.
• Contribute to a high-touch customer experience in a fast-paced, phone-heavy environment.

Skills

Strong customer service mindset

Clear professional phone communication

Multitasking and prioritization

Team oriented and eager to learn

Service level emphasis over technical

Education

Associate's degree or equivalent professional experience

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Our client is seeking a Customer Service Representative to join its growing team in Rolling Meadows, IL. This is a full‑time, direct‑hire opportunity focused on delivering high‑quality customer support through phone coverage, accurate order entry, and logistics coordination. This role is ideal for an early‑career professional or someone with strong customer service experience who is looking to build a long‑term career within a stable, people‑focused organization.

Our client is a Japanese manufacturer known for designing and producing high‑quality, precision‑engineered architectural and industrial hardware. The organization prides itself on its collaborative culture, internal growth opportunities, and team‑first mindset.

Essential Job Functions

• Answer inbound customer phone calls and emails in a professional and service‑oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and arrivals and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order‑support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier‑2 customer service) and cross‑functional teams
• Contribute to a high‑touch customer experience while supporting a fast‑paced, phone‑heavy environment

Our client is seeking a Customer Service Representative to join its growing team in Rolling Meadows, IL. This is a full‑time, direct‑hire opportunity focused on delivering high‑quality customer support through phone coverage, accurate order entry, and logistics coordination. This role is ideal for an early‑career professional or someone with strong customer service experience who is looking to build a long‑term career within a stable, people‑focused organization.

Our client is a Japanese manufacturer known for designing and producing high‑quality, precision‑engineered architectural and industrial hardware. The organization prides itself on its collaborative culture, internal growth opportunities, and team‑first mindset.

Essential Job Functions

• Answer inbound customer phone calls and emails in a professional and service‑oriented manner
• Accurately enter customer orders into the internal system using PDF purchase orders
• Provide pricing, product availability, lead times, and order status information over the phone
• Manage logistics and backorders by tracking deliveries and arrivals and communicating updates to customers
• Look up parts and prepare quotes for customers as part of the logistics and order‑support process
• Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD)
• Proactively identify and resolve customer issues or discrepancies related to orders or shipments
• Collaborate closely with Inside Sales (tier‑2 customer service) and cross‑functional teams
• Contribute to a high‑touch customer experience while supporting a fast‑paced, phone‑heavy environment

Desired Skills and Experience

Minimum Qualifications

• Associate's degree or equivalent professional experience
• Strong comfort with phone based customer interaction and data entry

Preferred Background

• Retail or food service experience, especially roles requiring frequent problem solving with customers
• Exposure to customer service, order processing, or administrative support
• High volume data entry experience

Key Skills & Competencies

• Strong customer service mindset with attention to detail
• Clear, professional phone communication
• Ability to manage multiple tasks and shifting priorities
• Team oriented, reliable, and eager to learn
• Service level and attitude are more important than technical expertise

Technical Skills

• Microsoft Office (Outlook, Excel, Word)

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)