Customer Service Representative

Sonoco Products Company; Arlington Heights (IL); On-site; USD 51,040 - 57,420; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company-mt

Employee Assistance Program

Paid time off and holidays

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Sonoco Products Company in Arlington Heights, IL is seeking a customer service professional to advocate for clients in a fast-paced environment. You will handle order status inquiries, maintain files, process orders, and coordinate with production to ensure on-time deliveries.

The role requires a high school diploma, strong written and verbal communications, and proficiency with Microsoft Office. Bilingual English/Spanish abilities are preferred and two years’ office experience are desirable.

Qualifications

• High school diploma or GED required.
• Two years’ office experience with a multi-line phone system preferred.
• Bilingual ability (English/Spanish) written and verbal preferred.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook) required.

Responsibilities

• Handle customer questions or concerns regarding order status and related issues.
• Maintain physical and electronic customer files.
• Accept and process orders directly from customers.
• Coordinate with production to schedule orders and ensure on-time deliveries.
• Quote pricing, enter new customer projects and any corrective actions.
• Prepare sample orders for sales staff and customers.
• Collaborate with account managers to resolve customer situations and assist in new projects.
• Manage complex customer issues by analyzing causes and determining resolutions with internal partners.

Skills

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

While reporting to the Customer Service Manager, you will be a customer advocate who shows great follow-through and can be highly productive in a fast‑paced work environment.

What you’ll be doing:

• You will handle any customer questions or concerns regarding order status and other related issues.
• You will maintain customer files both physical and electronic.
• You will accept and process orders directly from the customer.
• You will coordinate with production and ensure orders are scheduled and all deliveries are on time.
• You will quote customers pricing, enter new customer projects and any corrective actions.
• You will prepare sample orders for sales staff and customers.

• You will work closely with account managers to ensure applicable customer situations are resolved and communicated properly, may assist in new projects for customers.
• You will manage complex customer issues – analyze causative factors and determine resolution while ensuring cooperation with internal partners through status communication, effective explanation of needs and desired outcome.

• You will help research any current or potential accounts receivable problems with your assigned customers and manage resolution with A/R and Account Managers.

Location

This position is located in Arlington Heights, IL.

We’d love to hear from you if:

• We expect you to have a High School diploma or GED.
• You will have well‑polished written communications and verbal skills.
• Two years’ experience preferred within an office setting and multi‑line phone system.
• Bilingual ability (English/Spanish) verbal and written skills are preferred.
• Must be proficient in all Microsoft Office tools (Excel, Word, Outlook, etc.).

Compensation

The annual base salary range for this role is from $51,040 to $57,420.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Well‑being tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family.
• Variety of company paid and voluntary employee‑paid insurance plans including life, personal accident, and disability insurance.
• Tuition reimbursement.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.