Customer Service Representative

Beacon Hill; Des Plaines (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Beacon Hill is seeking a dedicated customer service professional for a distribution company in Des Plaines, IL. The role is onsite, Monday through Friday, requiring strong communication and office software skills.

Ideal candidates have at least 2 years in customer service within a fast-paced environment and possess excellent verbal and written communication, multitasking, and attention to detail. You will handle quotes, orders, inquiries, and shipments.

Qualifications

• At least 2 years in a customer service role within a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication.
• Strong multitasking and time management with meticulous attention to detail.

Responsibilities

• Manage quotations, sales orders, and purchase orders with precision.
• Respond to inbound calls (minimum 40 per day) and emails.
• Serve as the primary contact for customer inquiries and complaints.
• Provide status of orders, quotes, returns, credits and rebill requests.
• Track order shipments and provide proof of delivery.

Skills

Customer service

Communication skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

This is a customer service opportunity with a distribution company in Des Plaines, IL. You will be required onsite Monday - Friday.

Key Responsibilities:

• Manage quotations, sales orders, and purchase orders with precision. Ensure all details, including ship dates, instructions, information and pricing, are accurately confirmed.
• Responds to a minimum of 40 calls per day in an inbound call center.
• Serve as the primary contact for customer inquiries and complaints.
• Handle inbound calls and emails promptly. Provide detailed product and service information, process orders, returns, and exchanges accurately.
• Provide status of orders, quotes, returns, product audits, credits and invoice rebill
  requests.
• Track order shipments and provide proof of delivery upon request.
• Provide basic account balance information for account invoices due to payment. May be
  required to processes customer credit card payments.
• Process document requests.
• Process credit and debit memo requests that fall within department policy

What We Need From You:

• Experience: At least 2 years in a customer service role within a fast-paced and dynamic organization.
• Skills: Exceptional communication skills, both verbal and written. Proficiency in Microsoft Office Suite.
• Attributes: A positive "can-do" attitude, strong multitasking abilities, excellent time management, and meticulous attention to detail.
• Mindset: Critical thinking and problem-solving abilities, with a focus on meeting and exceeding customer needs.
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.