Contract Member Services Representative

Beacon Hill Staffing Group, LLC; Chicago (IL); On-site; USD 23,000 - 32,000; Part time

Job summary

Beacon Hill Staffing Group, LLC seeks a Member Services Representative in the downtown Chicago area. You will talk to members, process membership dues by phone, and respond to inquiries via phone and email. This is a contract assignment from 9/21 to 10/8, 100% onsite, paying $20/hour.

Ideal candidates have a Bachelor's degree (preferred), 1+ year of customer service experience, and strong communication/interpersonal skills; proficiency with Excel and SQL or similar tools is a plus.

Qualifications

• Bachelor's degree preferred
• 1+ years of customer service experience
• Must have strong communication and interpersonal skills
• Experience with Microsoft Excel, SQL or other data analysis tools

Responsibilities

• Responds to member inquiries through phone call and email
• Taking payments over the phone
• Educate members as needed to ensure retention
• Acts as gatekeeper for member charges, reimbursements, refunds, and credits

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Excel

SQL

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Our client, an association company, is looking for a Member Services Representative in the downtown Chicago area.

In this position, you will be talking to members and taking their membership due payments over the phone, answering general questions over the phone and email.

This is a contract assignment from 9/21- 10/8, 100% onsite, and pays $20/hour.

About You

• Bachelor's degree preferred
• 1+ years of customer service experience
• Must have strong communication and interpersonal skills
• Experience with Microsoft Excel, SQL or other data analysis tools

Responsibilities

• Responds to member inquiries through phone call and email
• Taking payments over the phone
• Educate members as needed to ensure retention
• Acts as gatekeeper for member charges, reimbursements, refunds, and credits

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill. Employing the Future (TM)