Customer Service Representative

Beacon Hill; Leominster (MA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid overtime

Annual bonus potential

Internal promotion paths

Extensive training

Job summary

Beacon Hill is seeking a Customer Service Representative to manage customer accounts and support order fulfillment in a fast-paced, collaborative environment. The role serves as the primary contact for business customers, ensuring orders are processed accurately and issues resolved efficiently.

Ideally, candidates have 2+ years of B2B customer service and order management experience, with strong communication, problem-solving, and organizational skills.

Qualifications

• 2+ years of B2B customer service and order management experience.
• Experience supporting customers within manufacturing or tangible product industries (e.g., furniture, automotive).
• Strong communication, problem-solving and relationship-building skills.
• High attention to detail and organizational abilities.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Manage customer orders from entry through completion; act as primary contact for assigned accounts and territories.
• Coordinate with sales, operations and internal teams to ensure customer satisfaction.
• Resolve order discrepancies, shipping concerns and service issues.
• Maintain accurate order documentation and customer records; follow up on orders and approvals.
• Support ongoing account management activities to strengthen long-term client relationships.

Skills

B2B customer service

Order processing

Microsoft Office

Communication skills

Tools

CRM systems

Job description

Customer Service Representative to $30/Hour + Paid OT - Fast-Growing Team with Advancement Opportunities!

Our client, a leading manufacturer and distributor of workplace products, is seeking a Customer Service Representative to manage customer accounts and support order fulfillment within a fast-paced, collaborative environment. This role serves as a primary point of contact for business customers, ensuring orders are processed accurately, and issues are resolved efficiently. The ideal candidate brings 2+ years of B2B customer service and order management experience, preferably within a product-based industry.

• Work Model: Hybrid
• Degree: Not Required
• Responsibilities include managing customer orders from entry through completion; serving as the primary contact for assigned accounts and territories; partnering with sales, operations, and internal teams to ensure customer satisfaction; resolving order discrepancies, shipping concerns, and service issues; maintaining accurate order documentation and customer records; proactively following up with customers regarding order status and approvals; and supporting ongoing account management activities to strengthen long-term client relationships.
• The ideal candidate possesses 2+ years of customer service experience in a B2B environment; proven order processing and order management experience; background supporting customers within manufacturing, furniture, automotive, or other tangible product industries; strong communication, problem-solving, and relationship-building skills; high attention to detail and organizational abilities; proficiency with Microsoft Office and business systems; and the ability to thrive in a fast-paced, team-oriented environment while managing multiple priorities.

Join a rapidly growing organization known for strong employee retention, extensive training, paid overtime opportunities, annual bonus potential, internal promotion paths, and a supportive leadership team!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information:

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.