Customer Service Representative

CFS; Richfield Township (OH); On-site; USD 41,000 - 45,000; Full time

Job summary

CFS in Richfield Township, Ohio is seeking a Customer Service Representative to provide fast, friendly support by phone, email, and chat, resolving inquiries and processing requests to ensure a positive customer experience.

The role emphasizes clear communication, problem-solving, and proficient use of CRM tools, with ongoing training and room to grow within a supportive team.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience preferred.
• Strong communication and problem-solving skills.
• Comfortable using CRM tools and basic computer applications.
• Ability to stay calm, organized, and customer-focused.

Responsibilities

• Respond to customer questions with clarity and professionalism
• Troubleshoot issues and provide effective solutions
• Process orders, returns, and account updates
• Document interactions in the CRM system
• Escalate complex issues when needed
• Contribute to service quality and response-time goals

Skills

Communication

Problem solving

CRM tools

Organization

Customer service experience

Education

High school diploma or equivalent

Job description

Overview

The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes requests, and ensures positive, efficient customer experience.

Salary

41,000-45,000

Why This Opportunity Stands Out for Customer Service Representative

• Supportive team environment with room to grow
• Direct impact on customer satisfaction and brand reputation
• Clear processes, helpful tools, and ongoing training
• A role where strong communication and empathy truly shine

Key Responsibilities For Customer Service Representative

• Respond to customer questions with clarity and professionalism
• Troubleshoot issues and provide effective solutions
• Process orders, returns, and account updates
• Document interactions in the CRM system
• Escalate complex issues when needed
• Contribute to service quality and response-time goals

Qualifications For Customer Service Representative

• High school diploma or equivalent
• 1–3 years of customer service experience preferred
• Strong communication and problem‑solving skills
• Comfortable using CRM tools and basic computer applications
• Ability to stay calm, organized, and customer‑focused

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