Customer Service Representative

Persevr Inc; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Opportunity for advancement

Competitive compensation

Paid Time Off

Career growth opportunities

Job summary

Persevr Inc in Los Angeles is seeking a friendly and computer-savvy Customer Service Representative to identify customer needs, process requests, and elevate complaints into helpful solutions, ensuring a positive service experience. The role requires calmness under pressure and strong verbal communication.

You will refer to scripts, document interactions, and strive to meet personal and team quotas while participating in ongoing training to keep skills up to date at Persevr Inc.

Qualifications

• High school diploma/GED required.
• Previous experience as a Customer Service Representative or in a similar role preferred.
• Comfortable using computers and customer management software (CRM).
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Identify the reason for the customer’s concerns, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Communication skills

Active listening

Time management

Organization

Under pressure

Customer service

Education

High school diploma or GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Opportunity for advancement

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Identify the reason for the customer’s concerns, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively