Customer Service Representative

All About Plumbing Inc; Mills River (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Vision insurance

Competitive Compensation

Career Growth Opportunities

Job summary

All About Plumbing Inc is seeking a Customer Service Representative in Mills River, North Carolina. The ideal candidate will handle a high volume of inbound calls and emails, effectively identify customer needs, and provide solutions while maintaining a friendly demeanor. Key qualifications include excellent phone communication skills, experience in customer service, and proficiency in customer management software. The position offers a supportive environment with opportunities for growth and development.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Computer proficiency

Organizational skills

Ability to work well under pressure

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Vision insurance
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalat e complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively