Customer Service Representative

Venture North Group; Portland (OR); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Paid time off

Job summary

Venture North Group in Portland, OR, is seeking a Customer Service Representative to join our team in a full-time role focused on technical support and client success.

You will handle inquiries by email, phone, and chat, troubleshoot issues, document interactions, and collaborate with the development team to resolve complex problems while ensuring high-quality service and continuous improvement of our software.

Qualifications

• Experience in customer service and technical support is required.
• Strong communication and problem-solving abilities are essential.
• Bachelor's degree or equivalent experience is preferred.

Responsibilities

• Respond to client inquiries via email, phone, and chat, providing timely and accurate information.
• Troubleshoot technical issues, guiding clients through problem-solving processes.
• Document and track customer interactions to maintain a high level of service quality.
• Collaborate with the development team to lift complex issues and provide updates to clients.
• Contribute to the continuous improvement of our customer service processes and protocols.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Venture North Group, based in Portland, OR, seeks a Customer Service Representative to join our team. This full-time role involves providing tech support and being the primary contact for clients.

Daily tasks include addressing customer inquiries, troubleshooting issues, and ensuring client satisfaction. You'll need to communicate effectively and find solutions to technical problems.

Work with our development team and clients in Portland, OR, to collaboratively resolve issues and enhance our software solutions. Engage in regular meetings and discussions to understand project requirements and client needs. Utilize your technical skills to troubleshoot and debug code, ensuring optimal performance and functionality. Work closely with clients to gather feedback and make necessary adjustments to our software. Collaborate with the development team to implement new features and improvements, following best practices and coding standards. Stay updated with the latest industry trends and technologies to suggest innovative solutions. Contribute to the continuous improvement of our software products and services.

The salary for this position ranges from $35,000 to $46,856 per year, providing a competitive base pay that can vary based on experience and location. Employees can also look forward to a comprehensive benefits package, which includes health insurance that covers a significant portion of medical expenses, a retirement plan with employer matching contributions to help employees save for their future, and paid time off, which typically includes vacation days, sick leave, and holidays, allowing employees to balance their work and personal lives effectively.

Requirements include a high school diploma or equivalent, experience in customer service, and knowledge of software applications. Strong communication skills and problem-solving abilities are essential.

• Respond to client inquiries via email, phone, and chat, providing timely and accurate information.
• Troubleshoot technical issues, guiding clients through problem-solving processes.
• Document and track customer interactions to maintain a high level of service quality.
• Collaborate with the development team to lift complex issues and provide updates to clients.
• Contribute to the continuous improvement of our customer service processes and protocols.
• Bachelor's degree in a related field or equivalent experience.
• Previous experience in customer service, technical support, or a similar role.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer relationship management (CRM) software.