Customer Success Representative

Jobgether; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical and vision insurance

401(k) retirement plan

Paid time off (PTO)

Job summary

Jobgether, in partnership with a client company, is seeking a Customer Success Representative to support customers remotely in the United States. The role combines onboarding, training, and technical troubleshooting to ensure customers achieve their business goals with our SaaS solutions.

You will work with management and product teams to resolve issues, guide new users, and drive product adoption while maintaining a high level of customer satisfaction.

Qualifications

• Experience in a customer service or call center environment.
• Strong problem-solving skills and the ability to investigate issues and follow through to resolution.
• Excellent verbal and written communication skills, with a professional and customer-oriented approach.
• Ability to work independently and take initiative in a remote team environment.
• Experience with customer support ticketing systems such as Zendesk is preferred.

Responsibilities

• Respond to incoming customer inquiries and accurately document interactions and customer information in the support database.
• Communicate with customers in a friendly, professional, and attentive manner, understanding their concerns and providing effective solutions.
• Troubleshoot reported software issues by reproducing errors, reviewing system logs, and using diagnostic methods.
• Collaborate with management and software development teams to resolve bugs and improve ticket resolution processes.
• Guide new customers through software setup and customization sessions using screen-sharing tools.
• Train system administrators and end users to ensure effective use of the software.
• Re-engage customers with low activity and encourage stronger product adoption.
• Stay informed about new products, services, features, and policies to provide accurate support.
• Use available resources and tools to manage multiple requests efficiently and maintain high service standards.

Skills

Customer service

Problem-solving

Multitasking

Communication

Time management

Attention to detail

Independence

Collaboration

Documentation

Tools

Zendesk

CRM platforms

Zoom

Microsoft Teams

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Representative based remotely in the United States.

Join a growing SaaS environment focused on helping businesses streamline operations through innovative software solutions. As a Customer Success Representative, you will support both new and existing customers, ensuring they can effectively use software products to achieve their business goals. You will combine customer service, technical troubleshooting, onboarding, and user training to deliver a positive customer experience. Working closely with management and software development teams, you will investigate issues, coordinate solutions, and help improve products and support processes. This role is ideal for a proactive problem-solver who enjoys multitasking, building customer relationships, and taking ownership of challenges. You will work remotely while collaborating with a supportive team committed to customer satisfaction and professional growth.

Accountabilities

Responsibilities

In this role, you will serve as a key point of contact for customers, helping them navigate software products, resolve technical issues, and maximize the value of their accounts. Your responsibilities will include:

• Respond to incoming customer inquiries and accurately document interactions and customer information in the support database.
• Communicate with customers in a friendly, professional, and attentive manner, understanding their concerns and providing effective solutions.
• Troubleshoot reported software issues by reproducing errors, reviewing system logs, and using other diagnostic methods.
• Collaborate with management and software development teams to resolve bugs, elevate enhancement requests, and improve ticket resolution processes.
• Guide new customers through software setup and customization sessions using screen-sharing tools to help tailor solutions to their business needs.
• Train system administrators and end users to ensure they can use the software effectively.
• Re-engage customers with low account activity and encourage stronger product adoption.
• Stay informed about new products, services, features, and company policies to provide accurate and up-to-date support.
• Use available resources and support tools to manage multiple customer requests efficiently and maintain high service standards.

Requirements

The ideal candidate is customer-focused, technically curious, and comfortable managing multiple priorities in a remote team environment. You should demonstrate strong communication and problem-solving skills, along with the initiative to take ownership of customer issues. Key qualifications include:

• Previous experience in a customer service or call center environment.
• Strong problem-solving skills and the ability to investigate issues, identify solutions, and follow through to resolution.
• Excellent verbal and written communication skills, with a professional and customer-oriented approach.
• Strong multitasking, organizational, and time-management abilities.
• Attention to detail and accurate documentation skills.
• Ability to work independently, take initiative, and collaborate effectively with colleagues.
• Experience with customer support ticketing systems such as Zendesk is preferred.
• Previous experience using CRM platforms is preferred.
• Familiarity with video conferencing and screen-sharing tools such as Zoom or Microsoft Teams is preferred.
• Ability to learn software products quickly and explain technical information clearly to customers.
• Must reside in one of the following states: Michigan, Ohio, Texas, Florida, Oregon, or Missouri.
• Must be currently authorized to work in the United States and maintain work authorization throughout employment. Visa sponsorship is not available.
• Availability to work until 6 p.m. Eastern Time.

Benefits

• Full-time, remote position with the flexibility to work from home.
• Comprehensive benefits package, including medical and vision coverage.
• 401(k) retirement plan.
• Paid time off (PTO).
• Opportunities for personal and professional development.
• Supportive workplace culture built around employee value and collaboration.
• Opportunity to contribute directly to customer satisfaction and the improvement of SaaS products.

We appreciate your interest and wish you the best!