Customer Service Rep

Apex West Solutions; Orlando (FL); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Paid time off

Tuition reimbursement / professional发展

Job summary

Apex West Solutions in Orlando, FL is hiring a Customer Service Rep for a full-time role with a salary range of $55,000 to $74,156 per year. The position involves handling client inquiries, resolving issues, and delivering top-notch support to ensure client satisfaction and retention in a dynamic team environment.

You will collaborate with software developers and fellow CS reps, support onboarding for new clients, and stay informed about industry trends and technologies.

Qualifications

• A high school diploma or equivalent.
• Previous customer service experience, preferably in the tech industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work well under pressure and meet tight deadlines.
• A passion for technology and a desire to help others succeed.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues for our clients.
• Provide exceptional customer service and support.
• Maintain accurate records of customer interactions.
• Assist in the onboarding process for new clients.
• Stay up-to-date with the latest industry trends and technologies.

Skills

Customer service experience

Excellent communication

Problem-solving

Team collaboration

Tech enthusiasm

Education

High school diploma or equivalent

Job description

Apex West Solutions seeks a Customer Service Rep in Orlando, FL, for full-time employment. The role offers a salary range of $55,000 to $74,156 and is open until November 23, 2026.

In this role, you'll manage client inquiries, resolve issues, and provide top-notch support. Your primary responsibility is to ensure client satisfaction and retention through effective communication and problem-solving.

You'll collaborate with a team of software developers and other customer service representatives in a dynamic workplace in Orlando, FL. The office environment is innovative and client-focused.

The salary range for this position is $55,000 to $74,156 per year, providing a competitive base pay that reflects the responsibilities and qualifications required. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being. Additionally, they are entitled to paid time off, which typically includes vacation days, sick leave, and holidays, allowing for a balanced work-life schedule. The company also offers various professional development opportunities, such as tuition reimbursement, workshops, and training programs, to help employees enhance their skills and advance their careers. These benefits are designed to attract and retain top talent, fostering a supportive and rewarding work environment.

You must have excellent communication skills and a customer-centric approach to ensure effective interaction with clients. This involves active listening, clear articulation, and the ability to empathize with customers' needs and concerns. Experience in customer service or related fields is preferred, as it provides a solid foundation in understanding customer expectations and resolving issues. Proficiency in English is required to communicate effectively with a diverse clientele, ensuring that all customers feel understood and valued. Strong written and verbal communication skills are essential for creating a positive customer experience.

What You Will Do:

• Answer and resolve customer inquiries via phone, email, and chat
• Troubleshoot and resolve technical issues for our clients
• Provide exceptional customer service and support
• Maintain accurate records of customer interactions
• Assist in the onboarding process for new clients
• Stay up-to-date with the latest industry trends and technologies

What You Bring:

• A high school diploma or equivalent
• Previous customer service experience, preferably in the tech industry
• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Ability to work well under pressure and meet tight deadlines
• A passion for technology and a desire to help others succeed