Client-Facing Tech Support Specialist

Venture North Group; Portland (OR); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Paid time off

Job summary

Venture North Group in Portland, OR, is seeking a Customer Service Representative to join our team in a full-time role focused on technical support and client success.

You will handle inquiries by email, phone, and chat, troubleshoot issues, document interactions, and collaborate with the development team to resolve complex problems while ensuring high-quality service and continuous improvement of our software.

Qualifications

• Experience in customer service and technical support is required.
• Strong communication and problem-solving abilities are essential.
• Bachelor's degree or equivalent experience is preferred.

Responsibilities

• Respond to client inquiries via email, phone, and chat, providing timely and accurate information.
• Troubleshoot technical issues, guiding clients through problem-solving processes.
• Document and track customer interactions to maintain a high level of service quality.
• Collaborate with the development team to lift complex issues and provide updates to clients.
• Contribute to the continuous improvement of our customer service processes and protocols.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Venture North Group in Portland, OR, is seeking a Customer Service Representative to join our team in a full-time role focused on technical support and client success.

You will handle inquiries by email, phone, and chat, troubleshoot issues, document interactions, and collaborate with the development team to resolve complex problems while ensuring high-quality service and continuous improvement of our software.