Customer Service Rep

Harbor Ridge Corp.; Portland (OR); On-site; USD 50,000 - 72,000; Full time

Job summary

Harbor Ridge Corp. is seeking a Customer Service Rep in Portland, OR. This full-time role handles inquiries, resolves issues, and delivers excellent service while maintaining records and coordinating with the team.

A bachelor’s degree and at least two years in customer service are preferred, with a strong emphasis on communication and problem-solving. You will join a collaborative Portland team using Microsoft Office and data management tools.

Qualifications

• Bachelor's degree in business related field with 2+ years in customer service.
• High school diploma or equivalent with at least 1 year of customer service experience.
• Strong communication, problem-solving, and customer-focused mindset.
• Familiarity with software support and basic technical knowledge.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve issues and troubleshoot problems to ensure satisfaction.
• Provide excellent service and maintain records of interactions.
• Respond to customer requests and update management regularly.
• Support data management tasks and coordinate with team members.
• Maintain organized records and assist with administrative duties.
• Contribute to a collaborative office environment and customer success.
• Keep management informed with regular status updates.

Skills

Customer service experience

Strong communication

Problem-solving

Customer-focused mindset

Software support familiarity

Education

Bachelor's degree in Business Administration or related field

High school diploma or equivalent

Tools

Microsoft Office Suite

Data management applications

Job description

Harbor Ridge Corp., a leading software solutions company in the tech industry, is seeking a Customer Service Rep in Portland, OR. This full-time position offers an attractive compensation and benefits package.

As a Customer Service Rep, you will handle customer inquiries, resolve issues, and provide excellent service. Your responsibilities include responding to requests, troubleshooting problems, and ensuring customer satisfaction. You will also maintain accurate records and provide regular updates to management.

You will join a team of dedicated professionals in our Portland, OR office. Our workplace is known for its collaborative environment and commitment to customer satisfaction.

Harbor Ridge Corp. offers a attractive compensation range of $50,000 to $72,491 per year for this position, reflecting the company's commitment to rewarding employees for their skills and experience. The role involves a mix of administrative tasks, such as managing schedules and coordinating with team members, as well as more technical responsibilities, like maintaining and updating company databases. Employees will work in a modern, well-equipped office, using standard software tools like Microsoft Office Suite and specialized applications for data management. The position requires a bachelor's degree in a related field, typically business administration or a similar discipline, along with at least two years of relevant work experience. While specific benefits are not detailed, the company is known for providing a supportive and inclusive work environment, fostering professional growth and work-life balance.

To excel in this role, you should have a high school diploma or equivalent and at least one year of experience in customer service. Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential. Familiarity with software support and basic technical knowledge is a plus.

Responsibilities

• Handling customer inquiries
• Resolving issues
• Providing excellent service
• Maintaining accurate records
• Responding to customer requests
• Troubleshooting problems
• Ensuring customer satisfaction
• Providing regular updates to management

Qualifications

• High school diploma or equivalent
• At least one year of experience in customer service
• Strong communication skills
• Problem-solving abilities
• Customer-focused mindset
• Familiarity with software support
• Basic technical knowledge