Customer Service Rep

Vantage West Group; Boston (MA); Hybrid; USD 55,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Vantage West Group in Boston, MA is seeking a full-time Customer Service Rep to be the friendly face of the company. You will handle inquiries, resolve issues, assist with account management, and use tools like a CRM, email, and phone to deliver exceptional service.

You'll join a collaborative team in our Boston office, with opportunities to grow and learn in a fast-paced fintech environment that values customer focus and problem-solving.

Qualifications

• Strong communication skills and customer focus.
• Ability to multitask and resolve issues.
• Willingness to learn and adapt in fintech environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues and provide timely solutions.
• Assist with account management and maintain customer satisfaction.
• Collaborate with support teams to improve service.

Skills

Communication

Problem-solving

Customer focus

Tools

CRM system

Email

Phone

Job description

Vantage West Group, a leading financial technology company based in Boston, MA, is seeking a full-time Customer Service Rep. As the friendly face of the company, you'll ensure clients feel valued and supported.

In this role, you'll handle customer inquiries, resolve issues, and provide exceptional service. You'll also assist with account management and maintain high customer satisfaction standards. Your communication and problem-solving skills will be crucial.

You'll join a dynamic team in our Boston office, collaborating with customer service reps and the technical support team. Our environment encourages growth and learning.

The Customer Service Representative role provides a competitive annual salary ranging from $55,000 to $72,892, along with a comprehensive benefits package that may include health insurance, retirement plans, and paid time off. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. You will use various tools such as a CRM system, email, and phone to manage customer interactions efficiently. The workplace is typically a modern office environment, although some flexibility may be offered for remote work. To excel in this role, you should have strong communication skills, problem-solving abilities, and a customer-centric mindset. Previous experience in customer service or a related field is often preferred, but not always required.

To succeed, you'll need strong communication skills, multitasking abilities, and a customer-centric mindset. Prior experience in customer service is beneficial, but we welcome eager learners.

Handling customer inquiries, resolving issues, providing exceptional service, assisting with account management, maintaining high standards of customer satisfactionStrong communication skills, ability to handle multiple tasks, customer-centric mindset, prior experience in customer service is a plus