Customer Service Representative

Sysco Northeast Rdc; Phoenix (AZ); In loco; USD 36.000 - 42.000; Tempo pieno

Descrizione del lavoro

Sysco Northeast RDC in Phoenix, AZ is seeking a Customer Sales Representative to provide direct support to Account Executives and customers. You will respond to inquiries, process orders and credits, and help resolve issues quickly and accurately.

Ideal candidates have at least 1 year in foodservice sales coordination or customer support, strong telephone skills, and MS Office proficiency. This on-site role requires a fast-paced, detail-oriented approach.

Competenze

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Mansioni

• Answer all incoming concerns/needs from all customers.
• Key pick-up request, handle transportation/routing on delivery questions.
• Process will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintaining Call list.
• Monitor orders before the cut-off.
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company).
• Perform other duties as directed by Supervisor.

Conoscenze

Strong telephone communication

Fast-paced work style

MS Office proficiency

PC endurance

Formazione

High school diploma or equivalent

Strumenti

MS Office

Descrizione del lavoro

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

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