Customer Service Representative

Greco and Sons, Inc.; Everett (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Greco and Sons, Inc. in Everett, WA is seeking a CSR to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately.

Typical duties include answering inquiries, processing orders and will-calls, handling invoices and credits, maintaining call lists, and coordinating same-day deliveries. Strong communication and PC skills are essential in a fast-paced environment.

Qualifications

• 1 year of outside foodservice sales coordination or customer support experience.
• Preferred: Call center and accounts receivable experience.

Responsibilities

• Answer all incoming customer concerns and needs
• Process pickup requests and routing for deliveries
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintain call lists
• Monitor orders before cutoff
• Communicate with account executives and customers
• Manage same-day deliveries for operating company
• Perform duties as directed by supervisor

Skills

Phone communication

Fast-paced environment

PC work

MS Office

Education

High school diploma or equivalent

Job description

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Qualifications

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center and accounts receivable experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office