Customer Service Representative

Horizon Health And Wellness; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Professional development

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Tuition reimbursement

Job summary

Horizon Health and Wellness, Inc. in Phoenix, AZ, is seeking a Customer Service Representative to join our team. The role requires a high school diploma or GED, a friendly demeanor, and the ability to handle multiple tasks with accuracy.

Knowledge of electronic medical records is preferred. Applicants should be at least 21 years old, computer literate, and capable of typing about 35 words per minute with accuracy.

Qualifications

• High School diploma or GED is required or equivalent.
• Ability to demonstrate empathy and compassion to individuals in distress.
• Must be computer literate and type ~35 wpm with ~85% accuracy.

Responsibilities

• Provide courteous customer service over the phone and in person.
• Assist patients with appointment scheduling and general inquiries.
• Maintain accurate records and follow intake procedures as required.

Skills

Customer service

Empathy

Communication

Typing 35 WPM

Education

High School diploma or GED

Tools

EMR/Electronic Medical Records

Job description

Job Details

Job Location: PHOENIX, AZ 85022

Position Type: Full Time

Education Level: High School

Job Shift: Day

Job Category: Customer Service

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

We offer:

• Professional development and career advancement opportunities
• Competitive compensation
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve.

Qualifications

Horizon Health and Wellness has Customer Service Representative (CSR) employment opportunity. We are looking for an outgoing, friendly and organized individual to join our team. High standards of Customer Service are required.

Requirements

• High School diploma or GED
• Education and/or experience equivalent to 2 years preferred.
• Possess pleasant and friendly demeanor
• Ability to demonstrate empathy and compassion to individuals who are in distress due to physical or behavioral health issues.
• Must be 21 years of age or older.
• Possess knowledge of general filing system.
• Must be computer literate and possess ability to type approximately 35 wpm with 85% accuracy.
• Ability to attend to multiple tasks accurately and with minimal oversight
• Working knowledge/familiarity with electronic medical record preferred but not required
• Must obtain a Fingerprint clearance card and be able to pass a background check.
• Possess valid driver's license, reliable transportation and phone

Qualifications Preferred

• Bilingual English/Spanish