Customer Service Representative

Horizon-Health-and-Wellness; Globe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Professional development

Competitive compensation

Sign-on bonus eligible

Medical, dental, vision insurance

401k with company match

Paid time off & holidays

Tuition reimbursement

Job summary

Horizon Health and Wellness, Inc. in Globe, AZ seeks a Customer Service Representative II to be the first point of contact for patients, handling accurate data entry, demographics and insurance information, and scheduling a variety of appointments.

Candidates should have a high school diploma or GED, 2+ years in medical/behavioral health customer service, and excellent communication skills. Strong confidentiality and computer proficiency are required, with bilingual English/Spanish preferred.

Qualifications

• High School diploma or GED; Education and/or experience equivalent to a minimum of three (3) years in customer service.
• Minimum of two (2) years of experience working in medical/behavioral health environment.
• Must be at least 21 years of age or older.
• Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Possess excellent organizational and time management skills.
• Effective teamwork skills and the ability to meet deadlines and productivity standards.
• Strong written and verbal communication skills.
• Possess knowledge of telephone etiquette and experience handling multiple telephone lines.
• Ability to maintain confidentiality.
• Must be detail oriented.
• Proficient in use of computers, electronic health record and software programs.
• Possess valid drivers license, home/Cell phone and reliable transportation.
• Ability to work accurately and with minimal supervision.
• Must obtain and maintain a Fingerprint clearance card and pass a background check.
• Bilingual English/Spanish is preferred.
• Insurance and medical experience

Responsibilities

• The Customer Service Representative II is the first point of contact for patients.
• Accurate typing and collection of all required demographic and insurance information.
• Answering telephones and scheduling various types of appointments.

Skills

Interpersonal skills

Communication skills

Confidentiality

Computer skills

Telephone etiquette

Teamwork

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.We offer:Professional development and career advancement opportunitiesCompetitive compensationHire bonus eligibleMedical, dental, vision insurance401k investment plan with company matchGenerous paid time off and paid holidaysTuition reimbursementThe opportunity to help us make a difference in the lives of the patients and communities we serve.Our Customer Service Representative II is the first point of contact for our patients. They are responsible for accurate typing, collection of all required demographic and insurance information, answering telephones and scheduling various types of appointments.Qualifications RequiredHigh School diploma or GED;Education and/or experience equivalent to a minimum of three (3) years in customer service.Minimum of two (2) years of experience working in medical/behavioral health environment.Must be at least 21 years of age or older.Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.Must have the ability to follow oral and written directions as they relate to the functions listed above.Possess excellent organizational and time management skills.Effective teamwork skills and the ability to meet deadlines and productivity standards.Strong written and verbal communication skills.Possess knowledge of telephone etiquette and experience handling multiple telephone lines.Ability to maintain confidentiality.Must be detail oriented.Proficient in use of computers, electronic health record and software programs.Possess valid drivers license, home/Cell phone and reliable transportation.Ability to work accurately and with minimal supervision.Must obtain and maintain a Fingerprint clearance card and pass a background check.Qualifications PreferredBilingual English/SpanishInsurance and medical experience