Customer Care Representative

Horizon-Health-and-Wellness; Apache Junction (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Paid holidays

Tuition reimbursement

Professional development

Job summary

Horizon Health and Wellness, Inc. seeks a Customer Care Representative to join our fast-paced medical call center. You will accurately type patient information, collect demographics and insurance details, answer multiple phone lines and schedule various appointments in a patient-friendly environment.

The role requires strong communication skills, confidentiality, and proficiency with EHR systems. We value reliability, teamwork, and a willingness to grow professionally in our mission to provide

Qualifications

• High School diploma or GED; education/experience equivalent to 2 years preferred.
• Must be at least 21 years of age or older.
• Strong written and verbal communication skills.
• Knowledge of telephone etiquette; experience handling multiple lines.
• Ability to maintain confidentiality; detail oriented.
• Proficient in computers, electronic health records (EHR) and software programs.
• Valid driver’s license and reliable transportation.
• Ability to work with minimal supervision; excellent organizational and time management skills.
• Excellent interpersonal and communication skills with customers, providers and clinic operations.
• Ability to follow oral and written directions.

Responsibilities

• Accurate typing and collection of demographic and insurance information.
• Answering telephones and scheduling various types of appointments.

Education

High School diploma or GED

Tools

EHR software

Office software

Job description

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.We offer:Professional development and career advancement opportunitiesCompetitive compensationMedical, dental, vision insurance401k investment plan with company matchGenerous paid time off and paid holidaysTuition reimbursementThe opportunity to help us make a difference in the lives of the patients and communities we serve.Our Customer Care Representative operates in a fast-paced medical call center environment and work together to emphasize excellent customer service and our "Kindness Matters" philosophy! The Customer Care Representative is responsible for accurate typing, collection of all required demographic and insurance information, answering telephones and scheduling various types of appointments.Qualifications Required:High School diploma or GED; education and/or experience equivalent to 2 years preferred.Must be at least 21 years of age or older.Strong written and verbal communication skills.Possess knowledge of telephone etiquette and experience handling multiple telephone lines.Ability to maintain confidentiality.Must be detail oriented.Proficient in use of computers, electronic health record and software programs.Possess valid driver’s license, home/Cell phone and reliable transportation.Ability to work accurately and with minimal supervision.Must obtain and maintain a Fingerprint clearance card and pass a background check.Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.Must have the ability to follow oral and written directions as they relate to the functions listed above.Possess excellent organizational and time management skills.Effective teamwork skills and the ability to meet deadlines.Qualifications Preferred:Bilingual – English/SpanishInsurance and medical experience