Compassionate Healthcare CSR — Growth & Patient Impact

Horizon-Health-and-Wellness; Phoenix (AZ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Professional development

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Horizon Health and Wellness, Inc. in Phoenix, AZ, is seeking a friendly Customer Service Representative (CSR) to join our team. You will greet patients, answer calls, schedule appointments, and help patients navigate our patient portal.

The ideal candidate shows empathy, strong communication, and the ability to manage multiple tasks with accuracy. A High School diploma or GED is required, bilingual English/Spanish is preferred, and experience with EMR is a plus.

Qualifications

• High School diploma or GED; 2 years experience preferred.
• Must be pleasant, friendly, and empathetic.
• Typing ~35 wpm with 85% accuracy and basic computer literacy.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Answer calls, schedule appointments, and manage basic front-desk tasks.
• Assist patients with the patient portal and navigate general filing systems.

Skills

Customer service

Empathy

Communication

Multitasking

Typing speed 35 wpm

Education

High School diploma or GED

Tools

EMR system

Job description

Horizon Health and Wellness, Inc. in Phoenix, AZ, is seeking a friendly Customer Service Representative (CSR) to join our team. You will greet patients, answer calls, schedule appointments, and help patients navigate our patient portal.

The ideal candidate shows empathy, strong communication, and the ability to manage multiple tasks with accuracy. A High School diploma or GED is required, bilingual English/Spanish is preferred, and experience with EMR is a plus.