Customer Care Representative

Horizon Health and Wellness; Apache Junction (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Professional development

Competitive compensation

Medical/Dental/Vision

401k with match

Generous PTO & holidays

Tuition reimbursement

Job summary

Horizon Health and Wellness, Inc. in Arizona seeks a Customer Care Representative to join our fast-paced medical call center. You will be responsible for accurate data entry of demographics and insurance information, handling calls, and scheduling diverse appointments.

We value excellent communication, confidentiality, and teamwork. This role supports our mission to provide quality care and compassionate service to patients and communities we serve.

Qualifications

• High School diploma or GED; education and/or experience equivalent to 2 years preferred.
• Must be at least 21 years of age or older.
• Strong written and verbal communication skills.
• Possess knowledge of telephone etiquette and experience handling multiple telephone lines.
• Ability to maintain confidentiality.
• Must be detail oriented.
• Proficient in use of computers, electronic health record and software programs.
• Possess valid driver’s license, home/Cell phone and reliable transportation.
• Ability to work accurately and with minimal supervision.
• Must obtain and maintain a Fingerprint clearance card and pass a background check.
• Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Possess excellent organizational and time management skills.
• Effective teamwork skills and the ability to meet deadlines.

Responsibilities

• The Customer Care Representative operates in a fast-paced medical call center environment and works together to emphasize excellent customer service and our \"Kindness Matters\" philosophy.
• The role is responsible for accurate typing and collection of demographic and insurance information.
• Handles incoming calls, answers questions, and schedules various types of appointments.

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Confidentiality

Telephone etiquette

Organizational skills

Education

High School diploma or GED

Tools

Electronic Health Record software

Computers

Phone systems

Job description

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

We Offer

• Professional development and career advancement opportunities
• Competitive compensation
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve.

Qualifications

Our Customer Care Representative operates in a fast-paced medical call center environment and work together to emphasize excellent customer service and our "Kindness Matters" philosophy! The Customer Care Representative is r esponsible for accurate typing, collection of all required demographic and insurance information, answering telephones and scheduling various types of appointments.

Qualifications Required

• High School diploma or GED; education and/or experience equivalent to 2 years preferred.
• Must be at least 21 years of age or older.
• Strong written and verbal communication skills.
• Possess knowledge of telephone etiquette and experience handling multiple telephone lines.
• Ability to maintain confidentiality.
• Must be detail oriented.
• Proficient in use of computers, electronic health record and software programs.
• Possess valid driver’s license, home/Cell phone and reliable transportation.
• Ability to work accurately and with minimal supervision.
• Must obtain and maintain a Fingerprint clearance card and pass a background check.
• Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Possess excellent organizational and time management skills.
• Effective teamwork skills and the ability to meet deadlines.

Qualifications Preferred

• Bilingual – English/Spanish
• Insurance and medical experience