Customer Service Representative

Horizon Health And Wellness; Globe (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Professional development

Competitive compensation

Hire bonus eligible

Medical, dental, vision insurance

401k with company match

Generous paid time off

Tuition reimbursement

Job summary

Horizon Health and Wellness, Inc. is seeking a Customer Service Representative II in Globe, AZ. You will be the first point of contact for patients, handling calls, data collection, and appointment scheduling with accurate information entry.

The role requires 2+ years in a medical/behavioral health setting, strong communication, and strict confidentiality. A supportive team environment and opportunities for growth are offered.

Qualifications

• First point of contact for patients, accurate data collection and scheduling.
• Experience in medical or behavioral health environment preferred.
• Strong interpersonal and written communication skills.

Responsibilities

• Answer telephones and schedule various types of appointments.
• Collect demographic and insurance information accurately.
• Maintain confidentiality and manage multiple phone lines.
• Provide excellent customer service to patients and providers.

Skills

Customer service

Telephone etiquette

Communication skills

Time management

Detail oriented

Teamwork

Confidentiality

MS Office

EHR proficiency

Education

High School diploma or GED

Tools

EHR

Clinic software

Job description

Job DetailsJob Location: Globe, AZ 85501

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

We offer:

• Professional development and career advancement opportunities
• Competitive compensation
• Hire bonus eligible
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve.

Qualifications

Our Customer Service Representative II is the first point of contact for our patients. They are responsible for accurate typing, collection of all required demographic and insurance information, answering telephones and scheduling various types of appointments.

Qualifications Required

• High School diploma or GED;
• Education and/or experience equivalent to a minimum of three (3) years in customer service.
• Minimum of two (2) years of experience working in medical/behavioral health environment.
• Must be at least 21 years of age or older.
• Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.
• Must have the ability to follow oral and written directions as they relate to the functions listed above.
• Possess excellent organizational and time management skills.
• Effective teamwork skills and the ability to meet deadlines and productivity standards.
• Strong written and verbal communication skills.
• Possess knowledge of telephone etiquette and experience handling multiple telephone lines.
• Ability to maintain confidentiality.
• Must be detail oriented.
• Proficient in use of computers, electronic health record and software programs.
• Possess valid drivers license, home/Cell phone and reliable transportation.
• Ability to work accurately and with minimal supervision.
• Must obtain and maintain a Fingerprint clearance card and pass a background check.

Qualifications Preferred

• Bilingual English/Spanish
• Insurance and medical experience