Customer Service Specialist

Orlando Events and Promotions

Orlando (FL)

On-site

USD 40,000 - 52,000

Full time

14 days+

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Job summary

A dynamic event promotions company in Orlando is seeking an Entry Level Customer Service Specialist to manage customer interactions and uphold service excellence. Candidates should possess strong communication and problem-solving skills, complemented by a customer-oriented mindset. Responsibilities include assisting customers, resolving issues, and maintaining records. This full-time role offers a pay range of $40,000 - $52,000 per year, making it a competitive entry point into the customer service domain.

Qualifications

Some customer support experience is recommended.
Over-achieving mentality.
Ability to adapt/respond to different types of characters.

Responsibilities

Manage large amounts of in-person customers.
Build sustainable relationships and trust with customer accounts.
Handle customer complaints and provide appropriate solutions.

Skills

Customer orientation

Strong phone contact handling

Active listening

Excellent communication skills

Ability to multi-task

Education

High school diploma

Tools

CRM systems

Job description

3 days ago Be among the first 25 applicants

Orlando Events and Promotions provided pay range

This range is provided by Orlando Events and Promotions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $52,000.00/yr

Customer Service Specialist Entry Level (Commute Required)

We are committed to upholding the highest standards of excellence in every aspect of our business. From delivering exceptional client services to fostering a culture of continuous growth through team building and training, we dedicate ourselves to making a lasting and meaningful impact. We don't just aim to meet... (the rest of the statement)

Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best type of candidate is excited to help customers. We are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understand the value of good communication skills.

Problem-solving also should come naturally. The ideal CSR is confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction so that sales continue to soar.

Customer Service Responsibilities list:

Manage large amounts of in person customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Credentials

Some customer support experience is recommended
Over-achieving mentality
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

This is an immediate hire role. Thank you for your time!

Seniority level

Entry level

Employment type

Full-time

Job function