Customer Service Representative

Orlando Events and Promotions; Orlando (FL); On-site; USD 42,000 - 50,000; Full time

Job summary

An events management company in Orlando is looking for an entry-level Customer Service Representative. The role involves providing exceptional customer service, resolving inquiries, and maintaining high customer satisfaction. Candidates should have a high school diploma and strong communication skills. The position offers a salary range of $42,000 to $50,000 annually.

Qualifications

• Some customer support experience is recommended.
• Over-achieving mentality is preferred.
• Ability to adapt and respond to different types of characters.

Responsibilities

• Act as a liaison, providing product and service information.
• Help customers with their inquiries and resolve complaints.
• Maintain high customer satisfaction to support sales growth.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Excellent communication skills

Ability to multi-task and prioritize

Education

High school diploma

Tools

CRM systems familiarity

Job description

Overview

Customer Service Representative Entry Level (Commute Required)

Base pay range
$42,000.00/yr - $50,000.00/yr

This is an immediate hire role. Thank you for your time!

We are committed to upholding the highest standards of excellence in every aspect of our business. From delivering exceptional client services to fostering a culture of continuous growth through team building and training, we dedicate ourselves to making a lasting and meaningful impact. We don’t just aim to meet expectations—we aim to exceed them at every turn.

Responsibilities

• Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Be excited to help customers; we are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understands the value of good communication skills.
• Problem‑solving should come naturally; troubleshoot and investigate if there is not enough information to answer customer questions or resolve complaints.
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction to support sales growth.

Credentials

• Some customer support experience is recommended
• Over-achieving mentality
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Location: Orlando, FL

Job function and industries

• Job function: Customer Service, Sales, and Business Development
• Industries: Outsourcing and Offshoring Consulting, Consumer Services, and Business Consulting and Services

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