Business Services Customer Service Representative

Brochel 23 Llc; Atlanta (GA); Presencial; USD 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

Employee discounts

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Resumo da oferta

Brochel 23 Llc is seeking a Customer Service Representative to join our Atlanta team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions for a positive service experience.

The role requires friendliness, computer savvy, and the ability to stay calm under pressure while meeting individual and team sales quotas and participating in trainings.

Qualificações

• High school diploma or GED required.
• Experience in customer service preferred.
• Proficient with computers and CRM software.
• Excellent phone and verbal communication skills.
• Strong active listening skills.
• Ability to stay calm under pressure.
• Strong organizational and time-management abilities.

Responsabilidades

• Receive a high volume of inbound calls.
• Identify the reason for the customer's call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team sales quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Conhecimentos

Verbal communication

Active listening

Time management

Customer service mindset

Calm under pressure

Formação académica

High School Diploma or GED

Ferramentas

CRM software

Computer literacy

Descrição da oferta de emprego

Benefits:

• 401(k)
• Employee discounts

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team sales quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively