Customer Service Representative

Alegria Travel Services; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through travel planning and post-trip support. You’ll handle inquiries, modify bookings, and provide up-to-date information with a focus on accuracy and warmth.

Ideal candidates bring exceptional communication, a background in tourism or hospitality, and a proactive, tech-savvy mindset to learn new booking tools quickly. Join a team dedicated to memorable travel experiences.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service, ideally in tourism or hospitality.
• High attention to detail and strong organizational habits.

Responsibilities

• Respond to client inquiries across channels in a timely, professional manner.
• Assist with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documentation, and processes.
• Follow up with clients to confirm travel plans and gather feedback.

Skills

Communication skills

Customer service

Attention to detail

Tech literacy

Travel enthusiasm

Tools

Booking tools

Booking systems

Job description

Job Description:

As a Remote Customer Service Representative , you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.