Customer Service Representative

Alegria Travel Services; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Ongoing training

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through planning their trips and their safe returns home, ensuring a seamless experience with travel arrangements and problem-solving. You will respond to inquiries across channels, assist with booking modifications, and provide up-to-date travel information with empathy and professionalism.

This role offers remote flexibility, industry discounts, ongoing training, and a passionate team focused on making travel

Qualifications

• Excellent communication skills—written and verbal.
• Background in customer service, ideally in tourism or hospitality.
• High attention to detail and proactive mindset.
• Strong organizational habits and ability to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documents, and agency processes.
• Follow up to confirm travel plans and gather feedback after trips.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Tech-savvy

Booking tools

Job description

Job Description:

As a Remote Customer Service Representative , you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.

Follow up with clients to confirm travel plans and gather feedback post-trip.

Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

Remote flexibility – work from anywhere, with hours that fit your lifestyle.

Exclusive perks and access to industry-only discounts.

Professional growth – ongoing training and support from a dedicated team.

Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

Excellent communication skills—both written and verbal.

A background in customer service, ideally within tourism or hospitality.

High attention to detail, strong organizational habits, and a proactive mindset.

Tech-savvy and able to learn new systems and booking tools quickly.

A genuine enthusiasm for travel and helping others create memorable experiences.