Customer Service Representative

Alegria Travel Services; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Job summary

TravelWithSan is seeking a Customer Service Representative to guide clients through every step of their travel journey from a remote location. You will help plan trips, answer questions, and ensure a seamless experience from start to return.

You will handle inquiries, assist with changes, cancellations, and special requests, and provide up-to-date information about destinations, documents, and agency processes. Empathy and professionalism are essential.

Qualifications

• Experience in customer service, preferably within travel or hospitality.
• Excellent written and verbal communication.
• High attention to detail and strong organizational skills.
• Tech-savvy and able to learn new booking systems quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests; provide accurate information on destinations and processes.
• Follow up with clients to confirm travel plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Excellent communication

Customer service background

Detail oriented

Tech-savvy

Travel industry knowledge

Tools

Booking tools

Job description

Job Description:

As a Customer Service Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills - both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.