Customer Service Representative

Alegria Travel Services; Tennessee; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Training and growth

Travel community

Job summary

TravelWithSan is hiring a Customer Service Representative to guide clients through every stage of their journey, from planning to return home. You will ensure a seamless experience by assisting with travel arrangements, answering questions, and resolving challenges with professionalism.

Based in the United States, this remote role offers flexible hours, access to industry discounts, and opportunities for professional growth within a passionate travel team.

Qualifications

• Background in customer service, ideally within tourism or hospitality.
• Excellent communication skills, written and verbal.
• High attention to detail with strong organizational habits.
• Tech-savvy and quick to learn new systems and booking tools.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across email, phone and messaging channels.
• Support bookings with modifications, cancellations and special requests.
• Provide accurate information on destinations, documentation, and processes.
• Follow up to confirm travel plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service

Detail-oriented

Tech-savvy

Tools

Booking systems

CRM software

Job description

Job Description:

As a Customer Service Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills - both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.