Customer Service Representative

Alegria Travel Services; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Travel discounts

Professional training

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through planning, booking, and post-trip support, delivering seamless, high-quality service with professionalism.

You will respond to inquiries, assist with bookings and changes, provide travel information, and ensure client satisfaction through empathetic, proactive support. This role offers remote flexibility and growth opportunities within a dedicated team.

Qualifications

• Experience in customer service, ideally within tourism or hospitality.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Tech-savvy with ability to learn new booking systems quickly.
• Passion for travel and helping others.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with bookings, modifications, and cancellations.
• Provide destination information and agency processes.
• Follow up to confirm travel plans and gather feedback.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech literacy

Tools

Booking systems

Job description

Job Description:

As a Remote Customer Service Representative , you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.

Follow up with clients to confirm travel plans and gather feedback post-trip.

Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

Remote flexibility – work from anywhere, with hours that fit your lifestyle.

Exclusive perks and access to industry-only discounts.

Professional growth – ongoing training and support from a dedicated team.

Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

Excellent communication skills—both written and verbal.

A background in customer service, ideally within tourism or hospitality.

High attention to detail, strong organizational habits, and a proactive mindset.

Tech-savvy and able to learn new systems and booking tools quickly.

A genuine enthusiasm for travel and helping others create memorable experiences.