Customer Service Representative

Alegria Travel Services; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work flexibility

Industry discounts

Ongoing training

Community of travel enthusiasts

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through travel planning and post-trip support. You will assist with bookings, answer questions, manage updates, and resolve issues with professionalism and care.

Join a team that values personalized service, offers remote flexibility, industry discounts, and ongoing training to help you grow with the travel industry.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally in tourism/hospitality.
• Strong attention to detail and organizational habits.
• Tech-savvy and quick to learn new booking systems.
• Enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging) timely and professionally.
• Support bookings: modifications, cancellations, and special requests with accurate info.
• Follow up to confirm plans and gather feedback after trips.
• Address concerns with empathy to ensure client satisfaction.

Skills

Communication skills

Customer service experience

Attention to detail

Organizational skills

Proactive mindset

Tech-savvy

Tools

Booking tools

Job description

Job Description:

As a Remote Customer Service Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.