Customer Service Representative

Alegria Travel Services; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Ongoing training

Travel community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every travel step—from planning to completion. You will handle inquiries, assist with changes, cancellations, and special requests, and ensure a seamless experience with empathy and professionalism.

We value clear communication, attention to detail, and a genuine enthusiasm for travel. This role offers remote flexibility, ongoing training, and industry discounts, with a team dedicated to building memorable

Qualifications

• Candidates should demonstrate clear written and spoken communication.
• Experience in customer service, ideally in tourism or hospitality.
• Strong organizational habits, accuracy, and proactive mindset.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging) promptly and professionally.
• Assist with booking modifications, cancellations, and special travel requests; provide destination and process information.
• Follow up with clients to confirm plans and gather post-trip feedback; resolve issues with empathy.
• Address concerns to ensure client satisfaction and seamless travel experiences.

Skills

Excellent communication

Customer service background

Attention to detail

Tech-savvy

Travel enthusiasm

Job description

Job Description:

As a Remote Customer Service Representative , you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.