Customer Service Representative Travel (Remote)

HB Travels; Killingly (CT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and access to discounted industry rates

Fully remote flexibility

Supportive, team-oriented environment

Job summary

A travel service agency is seeking a Customer Service Representative to support clients during their travel planning and booking process. This fully remote role involves responding to inquiries, assisting with bookings, providing destination information, and maintaining client records. Strong communication and customer service skills are essential, along with attention to detail and a proactive attitude. Enjoy travel perks and a supportive work environment dedicated to exceptional client care.

Qualifications

• Experience in customer service; travel, tourism, or hospitality experience is a plus.
• Ability to learn new systems and booking tools quickly.
• A positive, client-focused attitude and genuine interest in helping travelers.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with travel planning, booking changes, and cancellations.
• Provide information regarding destinations and travel requirements.
• Maintain organized client records.
• Follow up with clients pre- and post-travel.
• Resolve client concerns with empathy and effective problem-solving.

Skills

Strong written and verbal communication skills

Customer service experience

High attention to detail

Excellent organizational skills

Job description

About the Role

We are looking for a Customer Service Representative — Travel to support clients throughout their vacation planning and booking process. In this role, you will be the primary point of contact for travelers—answering questions, handling updates, providing information, and ensuring each client enjoys a smooth, stress‑free experience from start to finish.

At HB Travels Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking changes, cancellations, and special accommodation requests.
• Provide accurate and current information regarding destinations, travel requirements, and agency procedures.
• Maintain organized client records and ensure smooth communication throughout the booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem‑solving.

Benefits

• Fully remote flexibility — work from any location with a schedule that suits your lifestyle.
• Travel perks and access to discounted industry rates.
• A supportive, team‑oriented environment dedicated to exceptional client care.

Training and continuous support to help you grow in the travel and customer service field.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and excellent organizational skills.
• Ability to learn new systems and booking tools quickly.

A positive, client‑focused attitude and genuine interest in helping traveler.