Travel Customer Service Representative

Live the Dash Travel; New York (NY); In loco; USD 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Access to travel perks

Industry discounts

Comprehensive training

Opportunities for professional growth

Supportive team environment

Descrizione del lavoro

A travel service company is looking for a dedicated Travel Customer Service Representative in New York. The role entails supporting clients with their travel needs before, during, and after trips through excellent communication. Ideal candidates have a customer service background, preferably in travel or hospitality, and a passion for client satisfaction. This is a fully remote position offering flexible hours, professional growth opportunities, and access to travel perks and industry discounts.

Competenze

• Previous experience in customer service, preferably in travel or hospitality.
• Able to manage multiple tasks efficiently.
• Committed to client satisfaction.
• Passionate about travel and client satisfaction.
• Fully remote position with flexible hours.
• Comprehensive training and ongoing support.

Mansioni

• Communicate with clients via email, phone, and messaging.
• Handle booking modifications and cancellations.
• Proactively confirm travel details and resolve concerns.
• Proactively follow up with clients to confirm travel details and resolve concerns
• Address and resolve issues promptly while maintaining a professional and positive attitude

Conoscenze

Excellent communication skills

Customer-focused approach

Organized

Dependable

Ability to manage multiple tasks

Comfortable using digital systems

Passionate about travel

Descrizione del lavoro

About the job Travel Customer Service Representative

Position Overview

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide support
• Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements
• Provide accurate information about destinations, travel requirements, and company procedures
• Proactively follow up with clients to confirm travel details and resolve concerns
• Address and resolve issues promptly while maintaining a professional and positive attitude

Ideal Candidate

• Excellent communication skills with a customer-focused approach
• Previous experience in customer service (travel or hospitality preferred)
• Organized, dependable, and able to manage multiple tasks efficiently
• Comfortable using digital systems and learning new tools
• Passionate about travel and committed to client satisfaction
• Fully remote position with flexible hours
• Comprehensive training and continuous support
• Opportunities for professional growth
• Access to travel perks and industry discounts
• Supportive and collaborative team environment