Travel Customer Service Representative

Live the Dash Travel; New York (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Access to travel perks

Industry discounts

Comprehensive training

Opportunities for professional growth

Supportive team environment

Job summary

A travel service company is looking for a dedicated Travel Customer Service Representative in New York. The role entails supporting clients with their travel needs before, during, and after trips through excellent communication. Ideal candidates have a customer service background, preferably in travel or hospitality, and a passion for client satisfaction. This is a fully remote position offering flexible hours, professional growth opportunities, and access to travel perks and industry discounts.

Qualifications

• Previous experience in customer service, preferably in travel or hospitality.
• Able to manage multiple tasks efficiently.
• Committed to client satisfaction.
• Passionate about travel and client satisfaction.
• Fully remote position with flexible hours.
• Comprehensive training and ongoing support.

Responsibilities

• Communicate with clients via email, phone, and messaging.
• Handle booking modifications and cancellations.
• Proactively confirm travel details and resolve concerns.
• Proactively follow up with clients to confirm travel details and resolve concerns
• Address and resolve issues promptly while maintaining a professional and positive attitude

Skills

Excellent communication skills

Customer-focused approach

Organized

Dependable

Ability to manage multiple tasks

Comfortable using digital systems

Passionate about travel

Job description

About the job Travel Customer Service Representative

Position Overview

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide support
• Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements
• Provide accurate information about destinations, travel requirements, and company procedures
• Proactively follow up with clients to confirm travel details and resolve concerns
• Address and resolve issues promptly while maintaining a professional and positive attitude

Ideal Candidate

• Excellent communication skills with a customer-focused approach
• Previous experience in customer service (travel or hospitality preferred)
• Organized, dependable, and able to manage multiple tasks efficiently
• Comfortable using digital systems and learning new tools
• Passionate about travel and committed to client satisfaction
• Fully remote position with flexible hours
• Comprehensive training and continuous support
• Opportunities for professional growth
• Access to travel perks and industry discounts
• Supportive and collaborative team environment