Customer Service Representative

Staffmark Group; Monroe (LA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, dental & vision coverage

Life & disability insurance

Optional 401(k) plan

Supportive team environment

Job summary

Staffmark Group in Monroe, LA is hiring a Customer Service Representative to greet customers at the front counter, answer calls, and help with glass orders.

The role emphasizes friendly, professional service, accurate data entry, and coordination with technicians to update customers on order status.

This entry-level opportunity offers hands-on training, a benefits package, and a path on a customer service career track.

Qualifications

• 1–2 years of customer service, retail counter, or front desk experience.
• Strong verbal and written communication skills.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Bilingual communication skills may be considered an asset depending on the position.

Responsibilities

• Greet and assist walk-in customers at the front counter with a professional and welcoming attitude.
• Answer incoming phone calls to answer questions, provide basic quotes, and schedule service appointments.
• Process payments, handle cash register transactions, and issue receipts accurately.
• Collect details for custom glass orders (e.g., measurements, glass types) and enter them into our system.
• Coordinate with technicians and the shop team to track order statuses and update customers.
• Maintain a clean, organized, and professional front office and waiting area.

Skills

Communication

Problem solving

Multitasking

Phone etiquette

Data entry

Teamwork

Education

High school diploma or GED

Tools

CRM software

Order processing systems

Customer databases

Job description

Now hiring for a Customer Service Representative

Location: Monroe, LA

Pay Rate: $14.00 - $16.00 per hour

Schedule: Monday-Friday, 8 AM - 5 PM

Customer Happiness Specialist (Yes, It's a Real Job!)

Looking for Customer Service Representative jobs in Monroe where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

We are looking for a friendly, dependable, and organized Customer Service Representative (CSR) to be the face of our front counter. In this role, you will greet incoming customers, answer phone inquiries, and help clients with their glass needs- ranging from auto glass replacements to residential and commercial glass orders. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and enjoys helping people.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Greet and assist walk-in customers at the front counter with a professional and welcoming attitude.
• Answer incoming phone calls to answer questions, provide basic quotes, and schedule service appointments.
• Process payments, handle cash register transactions, and issue receipts accurately.
• Collect details for custom glass orders (e.g., measurements, glass types) and enter them into our system.
• Coordinate with technicians and the shop team to track order statuses and update customers.
• Maintain a clean, organized, and professional front office and waiting area.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Experience: 1-2 years of customer service, retail counter, or front desk experience
• Excellent verbal and written communication skills with a clear
• Proficient with basic computer software, email, and digital invoicing

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.