Customer Service Representative

Staffmark Group; New Iberia (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance and Disability

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is hiring a Customer Service Representative in New Iberia, LA. The role focuses on assisting customers, resolving issues, and building positive relationships while delivering outstanding service.

The position offers a 8AM-5PM, Monday-Friday schedule with a pay rate of $12.00 per hour and opportunities for growth within a Staffmark career path.

Qualifications

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.

Responsibilities

• Think quickly to resolve customer issues with a polite, empathic tone.
• Upsell and cross-sell when appropriate.
• Answer and manage incoming calls and emails.
• Assess customer needs and provide the correct solution or guidance.

Skills

Verbal communication

Written communication

Customer service mindset

Problem solving

Multitasking

Data entry

Education

High school diploma or GED

Tools

CRM software

Job description

Now hiring for a Customer Service Representative

Location: New Iberia, LA

Pay Rate: $12.00 per hour

Schedule: 8AM - 5PM, Monday - Friday

Like Helping People? We've Got a Job for You.

Looking for Customer Service Representative jobs in New Iberia where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner


• Able to up-sell and cross-sell


• Answer and manage incoming calls and emails


• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.


• Record, organize, and file customer interactions and profile/account changes


• Able to address returns and shipping tracking numbers

Education Requirements

• High school diploma or GED required.


• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.


• Ability to provide professional, courteous, and solution-focused customer service.


• Experience using computers, business software, and data entry systems.


• Excellent organizational skills with the ability to manage multiple priorities.


• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.


• Experience working with CRM software, order processing systems, or customer databases is beneficial.


• Bilingual communication skills may be considered an asset depending on the position.


• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.


• Frequent use of computers, telephones, and standard office equipment.


• Ability to communicate clearly with customers, coworkers, and business partners.


• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay


• Comprehensive Benefits including medical, dental, and vision coverage.


• Life Insurance and Disability Insurance for added peace of mind.


• Optional 401(k) Plan to help you prepare for the future.


• Supportive Team Environment focused on professional growth and customer success.

\"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you.\"

- Staffmark, CSR Associate

Don't just answer calls. Answer opportunity.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.