Customer Service Representative

Staffmark Group; Fayetteville (AR); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group in Fayetteville, AR is hiring a Customer Service Representative to assist customers with personal insurance needs, educate on coverage options, and drive retention. This role emphasizes building lasting client relationships and meeting sales and service goals through consultative conversations.

Qualified candidates will have a high school diploma or GED, strong communication skills, and experience with CRM software and data entry.

Qualifications

• Strong customer service mindset.
• Clear verbal and written communication.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Assist customers with personal insurance needs, including auto, home, renters, and related coverages.
• Educate clients on coverage options and recommend solutions based on individual needs.
• Maintain knowledge of insurance carriers, products, underwriting guidelines, and eligibility requirements.
• Support existing policyholders by answering questions, processing changes, and identifying retention opportunities.
• Convert inbound inquiries and leads into new insurance business.
• Proactively uncover additional insurance needs through consultative conversations.
• Build long-term client relationships that drive customer loyalty and repeat business.
• Generate referrals and network within the community to develop new business opportunities.
• Work toward sales and retention goals while delivering outstanding customer service.

Skills

Customer service

Verbal communication

Written communication

Data entry

Organizational skills

Professionalism

Education

High school diploma or GED

Tools

CRM Software

Order processing systems

Job description

Now hiring for a Customer Service Representative

Location: Fayetteville, AR

Pay Rate: $17.00 per hour

Schedule: Monday-Friday, 8:00 am-5:00 pm

Your Next Chapter Starts With "Hello."

Looking for Customer Service Representative jobs in Fayetteville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. In this role, you will build lasting relationships with customers, provide expert guidance on auto, home, renters, and other personal insurance products, and identify opportunities to meet additional insurance needs.

Job Duties

• Assist customers with personal insurance needs, including auto, home, renters, and related coverages.
• Educate clients on coverage options and recommend solutions based on individual needs.
• Maintain knowledge of insurance carriers, products, underwriting guidelines, and eligibility requirements.
• Support existing policyholders by answering questions, processing changes, and identifying retention opportunities.
• Convert inbound inquiries and leads into new insurance business.
• Proactively uncover additional insurance needs through consultative conversations.
• Build long-term client relationships that drive customer loyalty and repeat business.
• Generate referrals and network within the community to develop new business opportunities.
• Work toward sales and retention goals while delivering outstanding customer service.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Previous customer service skills

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.