Property and Casualty Insurance Representative

Staffmark Group; Monroe (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Medical coverage

Dental coverage

Vision coverage

Life & Disability Insurance

401(k) plan

Team environment

Job summary

Staffmark Group is hiring a Property and Casualty Insurance Representative in Monroe, LA. The role focuses on assisting customers, solving problems, and building relationships while delivering exceptional service.

Qualifications include a high school diploma or GED, P&C licensing or willingness to obtain, and experience in insurance or related customer service. Strong communication and sales skills are essential for success in this position.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• P&C license required or willingness to obtain within timeframe.
• Additional insurance industry training or certifications preferred.
• Experience in property and casualty insurance or related customer service preferred.

Responsibilities

• Provide excellent customer service to policyholders.
• Answer questions about policies, billing, claims and account updates.
• Assist with policy changes, endorsements, renewals, cancellations and reinstatements.
• Process and maintain accurate documentation for policies and transactions.
• Educate customers on products, coverages and policy requirements.
• Support sales efforts through client outreach and relationship building.
• Perform outbound marketing calls and prospecting activities to generate opportunities.
• Coordinate with underwriters, claims adjusters, carriers and internal teams to resolve issues.
• Review policy information for accuracy and ensure compliance with procedures.

Skills

Customer service

Communication

Sales ability

Outbound outreach

Education

High school diploma or GED

Bachelor's degree preferred

P&C license required or willingness to obtain

Insurance training/certifications preferred

Tools

Microsoft Office

Insurance management systems

Job description

Now hiring for a Property and Casualty Insurance Representative

Location: Monroe, LA

Pay Rate: $30,000.00 - $45,000.00 per year

Shift: 8 AM - 5 PM | Schedule: Monday-Friday

Got People Skills? Turn Them into Paychecks

Looking for Property and Casualty Insurance Representative jobs in Monroe where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required
• Bachelor's degree in Business, Finance, Insurance, or a related field preferred
• Property & Casualty (P&C) insurance license required or willingness to obtain within the required timeframe
• Additional insurance industry training or certifications preferred

Experience Requirements

• Previous experience in property and casualty insurance, insurance customer service, account management, sales, or a related field is preferred.
• Active Property & Casualty insurance license preferred, or ability and willingness to obtain licensing.
• Experience servicing new and existing insurance accounts is preferred.
• Knowledge of insurance policies, coverages, endorsements, renewals, cancellations, reinstatements, and claims processes.
• Strong customer service skills with the ability to build and maintain client relationships
• Excellent verbal and written communication skills.
• Ability to explain insurance products, coverage options, and policy details clearly to customers.
• Strong sales skills with the ability to identify cross-sell and upsell opportunities.
• Experience handling customer inquiries, resolving issues, and managing escalations professionally.
• Ability to conduct outbound calls, cold calling, and client outreach activities.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent attention to detail when reviewing documents, processing transactions, and maintaining records.
• Proficiency with Microsoft Office and insurance management systems.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive customer information professionally.

Physical Capabilities

• Ability to sit for extended periods while working on a computer and communicating with clients
• Ability to use a computer, keyboard, phone systems, and standard office equipment
• Ability to review, process, and accurately enter detailed policy and customer information
• Ability to maintain focus and attention to detail in a fast-paced office environment
• Ability to manage multiple priorities, customer requests, and deadlines effectively

Job Duties

• Provide exceptional customer service to new and existing policyholders.
• Respond to customer inquiries regarding policies, coverage, billing, claims, and account updates.
• Assist clients with policy changes, endorsements, renewals, cancellations, and reinstatements.
• Process and maintain accurate documentation related to policies, transactions, and customer requests.
• Educate customers on insurance products, coverage options, and policy requirements.
• Service existing accounts while identifying opportunities for additional products and coverage.
• Support sales efforts through client outreach, follow-up, and relationship building.
• Perform outbound marketing calls and prospecting activities to generate business opportunities.
• Coordinate with underwriters, claims adjusters, carriers, and internal teams to resolve customer concerns.
• Review policy information for accuracy and ensure compliance with company procedures and industry regulations.
• Maintain accurate customer records and update policy information within insurance systems.
• Handle customer complaints and escalations with professionalism and urgency.
• Stay current on insurance regulations, company policies, and industry best practices.
• Build and maintain strong relationships with clients through responsive and knowledgeable service.
• Collaborate with team members to support business goals and customer satisfaction initiatives.
• Perform additional duties as assigned.

Employee Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.