Call Center Representative

Staffmark Group; Lafayette (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits including med/d

Life Insurance and Disability

Optional 401(k) Plan

Sales Career Opportunities

Job summary

Staffmark Group in Lafayette, LA is hiring a Call Center Representative to handle inbound and outbound calls, document interactions, and support customer servicing across multiple channels. The role emphasizes accuracy, empathy, and effective communication in a high-volume environment.

You will use CRM systems to update records, meet sales-related goals, and provide timely information to customers about products and services.

Qualifications

• High school diploma or GED preferred.
• Experience with sales goals and CRM systems is beneficial.
• Strong verbal communication and active listening required.

Responsibilities

• Answer incoming calls and document customer interactions accurately.
• Provide customized communication services to clients nationwide.
• Assist with housing authority inquiries, maintenance requests, and general information.
• Process healthcare-related messages, appointment requests, and urgent communications.
• Support safety hotline operations involving students, parents, and school personnel.
• Handle calls related to government agencies and public service programs.
• Document reports involving adult and child protective services concerns.
• Route messages and raise urgent matters according to established procedures.
• Communicate through phone, email, and text platforms as needed.

Skills

Verbal communication

Active listening

Rapport building

Phone etiquette

Education

High school diploma or GED

Sales/training in communications

Tools

CRM software

Sales applications

Job description

Now hiring for a Call Center Representative

Location: Lafayette, LA
Pay Rate: $17.00 per hour

Shifts

• 3:00 PM - 9:00 PM | Sunday, Monday, Wednesday, Thursday, Friday
• 3:00 PM - 9:00 PM | Sunday, Monday, Tuesday, Wednesday, Saturday
• 4:00 PM - 10:00 PM | Monday, Tuesday, Wednesday, Friday, Saturday

Looking for Call Center Representative jobs in Lafayette where your communication skills can turn conversations into results? This opportunity lets you connect with customers by phone, understand their needs, present relevant products or services, and build relationships while contributing directly to sales growth.

Job Duties

• Answer incoming calls and document customer interactions accurately.
• Provide customized communication services to clients nationwide.
• Assist with housing authority inquiries, maintenance requests, and general information.
• Process healthcare-related messages, appointment requests, and urgent communications.
• Support safety hotline operations involving students, parents, and school personnel.
• Handle calls related to government agencies and public service programs.
• Document reports involving adult and child protective services concerns.
• Route messages and raise urgent matters according to established procedures.
• Communicate through phone, email, and text platforms as needed.

Education Requirements

• High school diploma or GED preferred.
• Additional education or training in sales, business, communications, marketing, or customer service is beneficial.

Experience Requirements

• Strong verbal communication and active listening skills with the ability to build rapport with customers over the phone.
• Ability to identify customer needs, explain products or services, and confidently present appropriate solutions.
• Ability to handle inbound or outbound calls while accurately documenting customer and sales information.
• Comfort working with sales goals, performance expectations, call volumes, and measurable productivity standards.
• Strong computer skills with the ability to navigate CRM systems, customer records, sales applications, or multiple software programs during customer conversations.
• Professionalism, persistence, dependable attendance, and the ability to remain positive throughout a fast-paced sales environment.

Preferred Qualifications

• Strong verbal communication and active listening skills with the ability to build rapport with customers over the phone.
• Ability to identify customer needs, explain products or services, and confidently present appropriate solutions.
• Ability to handle inbound or outbound calls while accurately documenting customer and sales information.
• Comfort working with sales goals, performance expectations, call volumes, and measurable productivity standards.
• Strong computer skills with the ability to navigate CRM systems, customer records, sales applications, or multiple software programs during customer conversations.
• Professionalism, persistence, dependable attendance, and the ability to remain positive throughout a fast-paced sales environment.

Physical Capabilities

• Ability to remain seated and work at a computer and telephone workstation for extended periods.
• Ability to communicate clearly and professionally during frequent customer conversations throughout the workday.
• Ability to use a computer, headset, keyboard, telephone system, and related office equipment for extended periods.
• Ability to maintain concentration, productivity, and professional communication in a fast-paced call center environment.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Sales Career Opportunities that let you strengthen communication, customer relationship, and professional selling skills.

"I enjoyed the flexibility and the exposure to different sales environments. It helped me sharpen my communication skills and work with a wide variety of clients." Inside Sales Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.