Customer Service Representative

ROCKET INDUSTRIAL INC; Monona (WI); On-site; USD 30,000 - 33,000; Full time

Job summary

Rocket Industrial Inc. in Monona, WI is seeking a Customer Service Representative to bind all facets of the customer experience—from order entry to delivery. You will handle data entry, respond to calls and emails, and support large accounts alongside the sales team.

This day-shift role requires a 2-year degree and customer service experience is preferred, with strong communication and collaboration skills to build lasting client relationships.

Qualifications

• High school diploma or 2-year degree preferred.
• Prior customer service experience is preferred.
• Excellent communication and teamwork skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Efficient and accurate data collection and entry of customer orders
• Respond to incoming customer service phone calls and emails
• Assist in managing large strategic accounts
• Work alongside sales reps in designing appropriate solutions based on clients' needs
• Partner with sales reps in presenting the Rocket Value Proposition to customers
• Prioritize and escalated customer needs and issues appropriately
• Build long-term relationships with clients

Skills

Communication

Teamwork

Problem Solving

Decision Making

Customer Service

Education

2 Year Degree

Job description

Job Details

Job Location: Rocket Industrial Madison - Monona, WI 53713

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $22.00 - $24.00 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Customer Service

ABOUT US:

Rocket Industrial is a leader in the packaging industry, serving a diverse range of industries with a comprehensive portfolio of products and services. Our tagline, "Package With Less," reflects our mission to help businesses achieve more with less waste, less cost, and less complexity. Join us on our journey as we continue to lead the way in packaging innovation and help our customers achieve their goals with the best possible solutions.

SCOPE OF ROLE:

The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.

KEY RESPONSIBILITIES:

• Efficient and accurate data collection and entry of customer orders
• Respond to incoming customer service phone calls and emails
• Assist in managing large strategic accounts
• Work alongside sales reps in designing appropriate solutions based on clients' needs
• Partner with sales reps in presenting the Rocket Value Proposition to customers
• Prioritize and escalated customer needs and issues appropriately
• Build long-term relationships with clients

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

• College Degree, preferred
• Customer Service experience, preferred
• Strong communication and collaboration skills
• Problem solving and decision making abilities

BENEFITS:

To learn more about our benefits, please visit ourcareers page.