Strategic Customer Service Specialist

ROCKET INDUSTRIAL INC; Monona (WI); On-site; USD 30,000 - 33,000; Full time

Job summary

Rocket Industrial Inc. in Monona, WI is seeking a Customer Service Representative to bind all facets of the customer experience—from order entry to delivery. You will handle data entry, respond to calls and emails, and support large accounts alongside the sales team.

This day-shift role requires a 2-year degree and customer service experience is preferred, with strong communication and collaboration skills to build lasting client relationships.

Qualifications

• High school diploma or 2-year degree preferred.
• Prior customer service experience is preferred.
• Excellent communication and teamwork skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Efficient and accurate data collection and entry of customer orders
• Respond to incoming customer service phone calls and emails
• Assist in managing large strategic accounts
• Work alongside sales reps in designing appropriate solutions based on clients' needs
• Partner with sales reps in presenting the Rocket Value Proposition to customers
• Prioritize and escalated customer needs and issues appropriately
• Build long-term relationships with clients

Skills

Communication

Teamwork

Problem Solving

Decision Making

Customer Service

Education

2 Year Degree

Job description

Rocket Industrial Inc. in Monona, WI is seeking a Customer Service Representative to bind all facets of the customer experience—from order entry to delivery. You will handle data entry, respond to calls and emails, and support large accounts alongside the sales team.

This day-shift role requires a 2-year degree and customer service experience is preferred, with strong communication and collaboration skills to build lasting client relationships.