Customer Service Associate - Madison Area

Workforce Solutions, LLC; Monona (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with employer match

Life and disability insurance

Opportunities for growth and dev

Job summary

Workforce Solutions has partnered with a Madison, WI family-owned manufacturer seeking a Customer Service Associate to join their onsite team. You will be the main customer contact, handling product information, order management, and shipping inquiries while maintaining professional communication.

The ideal candidate will have at least 2 years in customer service, strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience or a related role.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Comfortable handling challenging situations and tight deadlines with professionalism.
• Strong computer proficiency, including Microsoft Office applications such as Excel and Word.
• Experience working within ERP systems is preferred.
• Ability to quickly learn new systems, processes, and products.
• Self-motivated with the ability to work independently and collaboratively with others.

Responsibilities

• Serve as the primary contact for customers and deliver an exceptional customer experience.
• Assist customers with product information, order management, shipping inquiries, and service-related requests while maintaining professional communication.
• Collaborate with internal teams and external customers to ensure orders are processed accurately and efficiently.
• Support the order entry process and manage administrative tasks.
• Learn the company's products and systems to become a trusted resource for customers.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

MS Office (Excel, Word)

ERP systems

Job description

Workforce Solutions partners directly with teams looking to hire top talent. We are currently working with a family-owned manufacturing company seeking an Customer Service Associate to join their Madison, WI location. Our client is a family-owned manufacturer, who is known for their strong culture and long-tenured workforce, that has been serving customers for nearly 50 years

What's the role?

The Customer Service Associate serves as the primary point of contact for customers and plays a vital role in delivering an exceptional customer experience. This position is responsible for assisting customers with product information, order management, shipping inquiries, and service-related requests while maintaining professional and timely communication.

In this role, you'll work closely with internal teams and external customers to ensure orders are processed accurately and efficiently. The ideal candidate enjoys a fast-paced environment, takes pride in attention to detail, and thrives on developing strong customer relationships that foster long-term business partnerships. Responsibilities also include supporting the order entry process, managing administrative tasks, and learning the company's products and systems to become a trusted resource for customers

What experience and skills do I need to be successful?

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience or a related role
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to manage multiple priorities in a dynamic, fast-paced environment
• Comfortable handling challenging situations and tight deadlines with professionalism
• Strong computer proficiency, including Microsoft Office applications such as Excel and Word
• Experience working within ERP systems is preferred
• Ability to quickly learn new systems, processes, and products
• Self-motivated with the ability to work independently and collaboratively with others

Great Perks and Benefits:

This position offers a competitive salary and full benefits package, including:

• Medical, dental, and vision insurance

• Paid time off and holidays

• 401(k) with employer match

• Life and disability insurance

• Opportunities for growth and professional development

What will my schedule look like?

This is a full-time, onsite role working Monday through Friday, 8:00 a.m. – 5:00 p.m.