Customer Service Representative

THE PANTHER GROUP; Beverly (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Panther Group is seeking a Customer Service Representative to support commercial, military, and aerospace customers in a manufacturing context. You will respond to inquiries, process orders, quotes, and returns while coordinating with Engineering, Production, Logistics, and Sales to ensure accurate and timely fulfillment.

Ideal candidates have 2+ years in customer service, ERP experience (SAP/Oracle), and strong communication and organizational skills to manage multiple priorities in a

Qualifications

• 2+ years of customer service experience, ideally in manufacturing, defense, or aerospace.
• Experience using ERP systems (SAP, Oracle, or similar).
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a key point of contact for commercial, military, and aerospace customers.
• Respond to inquiries, orders, and support requests.
• Process orders, quotes, and returns accurately in an ERP system.
• Collaborate with Engineering, Production, Logistics, and Sales to meet customer requirements.
• Monitor orders and communicate updates or changes to customers.

Skills

Communication

Organization

Problem solving

Multi-tasking

Customer focus

Education

High school diploma

Associate or Bachelor preferred

Tools

SAP

Oracle

Microsoft Office

Job description

Customer Service Representative

We’re looking for a Customer Service Representative to join a leading manufacturing company supporting customers in the commercial, military, and aerospace industries. This is a great opportunity for someone who enjoys building relationships, solving problems, staying organized, and working closely with customers and internal teams. You’ll play an important role in making sure customer needs are handled accurately and efficiently from the initial inquiry through order fulfillment.

What You’ll Do

• Serve as a key point of contact for commercial, military, and aerospace customers.
• Respond to customer inquiries, orders, and support requests.
• Work with RFQs, RFPs, and contract review processes for defense and aerospace customers.
• Process customer orders, quotes, and returns accurately using an ERP system.
• Partner with Engineering, Production, Logistics, and Sales to make sure customer requirements are met.
• Monitor orders and proactively communicate updates, delays, or changes.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Help resolve customer issues involving product quality, delivery, or documentation.
• Support the sales team with customer information, reporting, and follow-up.
• Look for opportunities to improve processes and enhance the overall customer experience.

What We’re Looking For

• High school diploma or equivalent required; an Associate’s or Bachelor’s degree is preferred.
• 2+ years of customer service experience, ideally in manufacturing, defense, or aerospace.
• Experience working with an ERP system such as SAP, Oracle, or similar.
• Proficiency with Microsoft Office.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem‑solving skills and a commitment to accuracy and compliance.
• Familiarity with military/aerospace industry standards is a plus.

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