Customer Service Associate

Workforce Solutions, LLC; Monona (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid time off

Holidays

Job summary

Workforce Solutions, LLC is recruiting a Customer Service Associate for our Madison, WI client, a family-owned manufacturer with a strong culture and long-tenured workforce.

The role serves as the primary contact for customers, handling product information, order management, shipping inquiries and service requests while maintaining professional communication and building lasting relationships.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office; ERP experience preferred.
• Able to learn new systems, processes, and products quickly.

Responsibilities

• Serve as the primary point of contact for customers and handle product information and orders.
• Assist with order entry, shipping inquiries, and service-related requests while maintaining professional communication.

Skills

Customer service

Verbal & written communication

Attention to detail

Multitasking

MS Office

ERP systems

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

ERP systems

Job description

Workforce Solutions partners directly with teams looking to hire top talent. We are currently working with a family-owned manufacturing company seeking an Customer Service Associateto join their Madison, WI location. Our client is a family-owned manufacturer, who is known for their strong culture and long-tenured workforce, that has been serving customers for nearly 50 years

What's the role?

The Customer Service Associate serves as the primary point of contact for customers and plays a vital role in delivering an exceptional customer experience. This position is responsible for assisting customers with product information, order management, shipping inquiries, and service-related requests while maintaining professional and timely communication.

In this role, you'll work closely with internal teams and external customers to ensure orders are processed accurately and efficiently. The ideal candidate enjoys a fast-paced environment, takes pride in attention to detail, and thrives on developing strong customer relationships that foster long-term business partnerships. Responsibilities also include supporting the order entry process, managing administrative tasks, and learning the company's products and systems to become a trusted resource for customers

What experience and skills do I need to be successful?

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience or a related role
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to manage multiple priorities in a dynamic, fast-paced environment
• Comfortable handling challenging situations and tight deadlines with professionalism
• Strong computer proficiency, including Microsoft Office applications such as Excel and Word
• Experience working within ERP systems is preferred
• Ability to quickly learn new systems, processes, and products
• Self-motivated with the ability to work independently and collaboratively with others

Great Perks and Benefits:

This position offers a competitive salary and full benefits package, including:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with employer match
• Life and disability insurance
• Opportunities for growth and professional development

What will my schedule look like?

This is a full-time, onsite role working Monday through Friday, 8:00 a.m. – 5:00 p.m.