Client Experience & Solutions Specialist

Rocket-Industrial,-Inc; Madison (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

Rocket Industrial, Inc in Wisconsin is seeking a Customer Service Representative to bind all aspects of the customer experience—order processing, inquiries, and issue resolution—into a seamless, positive interaction.

You will collaborate with sales and internal teams, respond to calls and emails, manage strategic accounts, and help tailor solutions that meet client needs while conveying the Rocket Value Proposition.

Qualifications

• College degree preferred.
• Customer service experience preferred.
• Strong communication and collaboration skills.
• Problem solving and decision making abilities.

Responsibilities

• Efficient and accurate data collection and entry of customer orders.
• Respond to incoming customer service phone calls and emails.
• Assist in managing large strategic accounts.
• Work alongside sales reps in designing appropriate solutions based on clients' needs.
• Partner with sales reps in presenting the Rocket Value Proposition to customers.
• Prioritize and escalate customer needs and issues appropriately.
• Build long-term relationships with clients.

Skills

Customer service

Communication skills

Collaboration

Data entry

Problem solving

Education

College degree preferred

Job description

Rocket Industrial, Inc in Wisconsin is seeking a Customer Service Representative to bind all aspects of the customer experience—order processing, inquiries, and issue resolution—into a seamless, positive interaction.

You will collaborate with sales and internal teams, respond to calls and emails, manage strategic accounts, and help tailor solutions that meet client needs while conveying the Rocket Value Proposition.